UMIACS - User contributions [en]

Network/VPN/macOS

2023-06-15T18:32:32Z

Jmurray: /* Setup Security Requirement (Follow these steps if you encounter an error while connecting through the Pulse Secure client) */

'''Please note that this tutorial assumes you already have a network connection established.'''
'''If you have a UMIACS account, you already have access.'''

The UMIACS VPN is accessible through the Pulse Secure Client. Alternatively, you can establish a connection through a [https://vpn.umiacs.umd.edu/ web browser], but this may fail if you have an outdated version of Pulse Secure already installed.

'''As of May 10th 2019, MFA Authentication is mandatory.'''
==Prerequisites==
* Device enrolled with [[Duo | UMIACS Duo]]
* macOS 11.x or higher as of the current version of the Pulse Secure Client

== Connecting through the Pulse Secure client ==
#'''Download the client:'''
#:[[Media:PulseSecure_22.2.R1.dmg|macOS Pulse Secure Client]] 
#:''Upon starting the client for the first time it may ask to upgrade the client. This will pull an up-to-date version of the client with the most recent configuration.''
#'''Open the client and click 'Add' (+) under the connection section.'''
#:[[Image:Ivanti client1.png|thumb|left|510px|[macOS] Click the 'Add' (+) button to create a new connection]] 
#'''In the 'Name' field, enter a descriptive name for this vpn Connection.'''
#'''In the 'Server URL' enter 'vpn.umiacs.umd.edu''''
#:[[Image:Ivanticonnection.png|thumb|left|510px|[macOS] Enter the name of the vpn server]] 
#'''Enter your UMIACS credentials and hit connect.'''
#:[[Image:Ivanticlientmac5.png|thumb|left|510px|[macOS] Enter UMIACS Credentials]] 
#'''Complete the [[Network/VPN/MFA | MFA]] Verification Step. For example, if you wish to push a notification to your device, type the word "push" into the secondary password box.
#:[[Image:SecondaryloginmacOS.png|thumb|left|510px|[macOS] Enter a secondary password.]] 
::The Pulse VPN multi-factor authentication implementation relies on a secondary authentication source to fulfill the [[Network/VPN/MFA | MFA]] requirement. As a result, you will be prompted for credentials twice.

::{|class="wikitable"
!Second Credential Password Value:
! Result
|-
| push
| Send a push verification to your Duo connected device
|-
| phone
| Send a call verification to your Duo connected device.
|-
| <press YubiKey>
| If you have a physical token then you would press the YubiKey for the one time password.
|}

::Please note that registering a YubiKey for use with the VPN requires interaction with UMIACS Tech Staff. Please [[HelpDesk | contact us]] if you would like to register a YubiKey for this purpose.
{{Note|Pro-tip: Select ‘Save Settings’ on the secondary authentication prompt to have Duo automatically use your preferred method.}}

You should now be connected to the UMIACS VPN. You can close the window and the VPN will remain connected.

If you encounter an error, please refer to the "Setup Security Requirement" section bellow.

==Checking VPN Status==
# In the top right hand corner, on your status bar, you should see an S icon in a black circle. If there's a green arrow, that means you are connected! If there is nothing, that means you are not.
#: [[Image:CheckingVPNstatus1.png|thumb|left|610px|[macOS] The top image is connected, the bottom image is not.]] 
# You can click this icon, as well, and it will show you the status of your connection.
#:[[Image:CheckingVPN2.png|thumb|left|610px|[macOS] The Pulse drop down menu.]] 
# If the icon is not in the status bar, you can find Pulse Secure in your Applications folder. There you will see a list of connections.

==Setup Security Requirement (Follow these steps if you encounter an error while connecting through the Pulse Secure client) ==

# Click the Apple logo at the top left of your desktop
# Click '''System Settings'''
# Click '''Privacy & Security'''
# Scroll to the '''Security''' section and select '''App Store and identified developers'''
#* You will have to enter your credentials
# Click '''Next''' to the message "System Software From Developers "Pulse Secure LLC" was blocked from loading" if prompted.
# Click '''Allow''' to enable the extension.
# Close the '''System Settings''' window.

Network/VPN/macOS

2023-06-15T18:31:53Z

Jmurray: /* Setup Security Requirement (Follow these steps if you encounter an error while connecting through the Pulse Secure client) */

'''Please note that this tutorial assumes you already have a network connection established.'''
'''If you have a UMIACS account, you already have access.'''

The UMIACS VPN is accessible through the Pulse Secure Client. Alternatively, you can establish a connection through a [https://vpn.umiacs.umd.edu/ web browser], but this may fail if you have an outdated version of Pulse Secure already installed.

'''As of May 10th 2019, MFA Authentication is mandatory.'''
==Prerequisites==
* Device enrolled with [[Duo | UMIACS Duo]]
* macOS 11.x or higher as of the current version of the Pulse Secure Client

== Connecting through the Pulse Secure client ==
#'''Download the client:'''
#:[[Media:PulseSecure_22.2.R1.dmg|macOS Pulse Secure Client]] 
#:''Upon starting the client for the first time it may ask to upgrade the client. This will pull an up-to-date version of the client with the most recent configuration.''
#'''Open the client and click 'Add' (+) under the connection section.'''
#:[[Image:Ivanti client1.png|thumb|left|510px|[macOS] Click the 'Add' (+) button to create a new connection]] 
#'''In the 'Name' field, enter a descriptive name for this vpn Connection.'''
#'''In the 'Server URL' enter 'vpn.umiacs.umd.edu''''
#:[[Image:Ivanticonnection.png|thumb|left|510px|[macOS] Enter the name of the vpn server]] 
#'''Enter your UMIACS credentials and hit connect.'''
#:[[Image:Ivanticlientmac5.png|thumb|left|510px|[macOS] Enter UMIACS Credentials]] 
#'''Complete the [[Network/VPN/MFA | MFA]] Verification Step. For example, if you wish to push a notification to your device, type the word "push" into the secondary password box.
#:[[Image:SecondaryloginmacOS.png|thumb|left|510px|[macOS] Enter a secondary password.]] 
::The Pulse VPN multi-factor authentication implementation relies on a secondary authentication source to fulfill the [[Network/VPN/MFA | MFA]] requirement. As a result, you will be prompted for credentials twice.

::{|class="wikitable"
!Second Credential Password Value:
! Result
|-
| push
| Send a push verification to your Duo connected device
|-
| phone
| Send a call verification to your Duo connected device.
|-
| <press YubiKey>
| If you have a physical token then you would press the YubiKey for the one time password.
|}

::Please note that registering a YubiKey for use with the VPN requires interaction with UMIACS Tech Staff. Please [[HelpDesk | contact us]] if you would like to register a YubiKey for this purpose.
{{Note|Pro-tip: Select ‘Save Settings’ on the secondary authentication prompt to have Duo automatically use your preferred method.}}

You should now be connected to the UMIACS VPN. You can close the window and the VPN will remain connected.

If you encounter an error, please refer to the "Setup Security Requirement" section bellow.

==Checking VPN Status==
# In the top right hand corner, on your status bar, you should see an S icon in a black circle. If there's a green arrow, that means you are connected! If there is nothing, that means you are not.
#: [[Image:CheckingVPNstatus1.png|thumb|left|610px|[macOS] The top image is connected, the bottom image is not.]] 
# You can click this icon, as well, and it will show you the status of your connection.
#:[[Image:CheckingVPN2.png|thumb|left|610px|[macOS] The Pulse drop down menu.]] 
# If the icon is not in the status bar, you can find Pulse Secure in your Applications folder. There you will see a list of connections.

==Setup Security Requirement (Follow these steps if you encounter an error while connecting through the Pulse Secure client) ==

# Click the Apple logo at the top left of your desktop
# Click '''System Settings'''
# Click '''Privacy & Security'''
# Scroll to the '''Security''' section and select '''App Store and identified developers'''
#* You will have to enter your accounts password.
# Click '''Next''' to the message "System Software From Developers "Pulse Secure LLC" was blocked from loading" if prompted.
# Click '''Allow''' to enable the extension.
# Close the '''System Settings''' window.

Network/VPN/macOS

2023-06-15T18:31:10Z

Jmurray:

'''Please note that this tutorial assumes you already have a network connection established.'''
'''If you have a UMIACS account, you already have access.'''

The UMIACS VPN is accessible through the Pulse Secure Client. Alternatively, you can establish a connection through a [https://vpn.umiacs.umd.edu/ web browser], but this may fail if you have an outdated version of Pulse Secure already installed.

'''As of May 10th 2019, MFA Authentication is mandatory.'''
==Prerequisites==
* Device enrolled with [[Duo | UMIACS Duo]]
* macOS 11.x or higher as of the current version of the Pulse Secure Client

== Connecting through the Pulse Secure client ==
#'''Download the client:'''
#:[[Media:PulseSecure_22.2.R1.dmg|macOS Pulse Secure Client]] 
#:''Upon starting the client for the first time it may ask to upgrade the client. This will pull an up-to-date version of the client with the most recent configuration.''
#'''Open the client and click 'Add' (+) under the connection section.'''
#:[[Image:Ivanti client1.png|thumb|left|510px|[macOS] Click the 'Add' (+) button to create a new connection]] 
#'''In the 'Name' field, enter a descriptive name for this vpn Connection.'''
#'''In the 'Server URL' enter 'vpn.umiacs.umd.edu''''
#:[[Image:Ivanticonnection.png|thumb|left|510px|[macOS] Enter the name of the vpn server]] 
#'''Enter your UMIACS credentials and hit connect.'''
#:[[Image:Ivanticlientmac5.png|thumb|left|510px|[macOS] Enter UMIACS Credentials]] 
#'''Complete the [[Network/VPN/MFA | MFA]] Verification Step. For example, if you wish to push a notification to your device, type the word "push" into the secondary password box.
#:[[Image:SecondaryloginmacOS.png|thumb|left|510px|[macOS] Enter a secondary password.]] 
::The Pulse VPN multi-factor authentication implementation relies on a secondary authentication source to fulfill the [[Network/VPN/MFA | MFA]] requirement. As a result, you will be prompted for credentials twice.

::{|class="wikitable"
!Second Credential Password Value:
! Result
|-
| push
| Send a push verification to your Duo connected device
|-
| phone
| Send a call verification to your Duo connected device.
|-
| <press YubiKey>
| If you have a physical token then you would press the YubiKey for the one time password.
|}

::Please note that registering a YubiKey for use with the VPN requires interaction with UMIACS Tech Staff. Please [[HelpDesk | contact us]] if you would like to register a YubiKey for this purpose.
{{Note|Pro-tip: Select ‘Save Settings’ on the secondary authentication prompt to have Duo automatically use your preferred method.}}

You should now be connected to the UMIACS VPN. You can close the window and the VPN will remain connected.

If you encounter an error, please refer to the "Setup Security Requirement" section bellow.

==Checking VPN Status==
# In the top right hand corner, on your status bar, you should see an S icon in a black circle. If there's a green arrow, that means you are connected! If there is nothing, that means you are not.
#: [[Image:CheckingVPNstatus1.png|thumb|left|610px|[macOS] The top image is connected, the bottom image is not.]] 
# You can click this icon, as well, and it will show you the status of your connection.
#:[[Image:CheckingVPN2.png|thumb|left|610px|[macOS] The Pulse drop down menu.]] 
# If the icon is not in the status bar, you can find Pulse Secure in your Applications folder. There you will see a list of connections.

==Setup Security Requirement (Follow these steps if you encounter an error while connecting through the Pulse Secure client) ==

# Click the Apple logo at the top left of your desktop
# Click '''System Settings'''
# Click '''Privacy & Security'''
# Scroll to the '''Security''' section and select '''App Store and identified developers'''
# Click '''Next''' to the message "System Software From Developers "Pulse Secure LLC" was blocked from loading" if prompted.
# Click '''Allow''' to enable the extension.
# Close the '''System Settings''' window.

MacOSPrinting

2023-03-13T17:45:57Z

Jmurray: Updated for Ventura

__NOTOC__
We support printing from user managed macOS 11.x or later machines.

'''Note: You must be on a UMIACS network directly or connected to the [[VPN]] in order to print.'''

=System Settings=
To start, open your System Settings from the Dock or Applications folder. Once you have opened it, click '''Printers & Scanners'''.

[[Image:Ventura_Print00.png|300px]]

=Print & Fax=
On the '''Printers & Scanners''' page, create a new local printer by clicking the '''Add Printer, Scanner, or Fax...''' button that is below the printer list.

=Add Printer=
This will bring up the Add Printer dialog.

'''Note:''' If you just want basic printing, use the steps below. If you would like to enable all the advanced options for the printer, jump over this section to '''"Enabling Advanced Printer Options"'''.

* Jump over to the '''IP''' tab
* Set Protocol to '''Internet Printing Protocol - IPP'''
* Set Address to '''print.umiacs.umd.edu'''
* Set the Queue to printers/queue; in this example for cps432-3208 it would be '''printers/cps432-3208'''. You have to make sure the queue is prefixed by '''printers/'''. For clarification, the queue is typically the printer name.
* Set Name to the name of the printer you are trying to use. This makes it easily Identifiable in your list of printers.
* It will always select '''Generic Postscript Printer'''. If you need to access the more advanced features of a queue/printer or you were '''not able to print by choosing Generic Postscript Printer''', you will need to take extra steps, please see the Advanced section at the bottom of this page.
* Select Add
* You will be asked about enabling duplex. If you know the printer has the option, which is true for most of our printers, go ahead and enable it. Then hit OK. If you're not sure, just leave it disabled. You can always enable it after the queue is added.

[[Image:AddPrinter_BigSur.png]]

You should now be able to print to this printer/queue from any macOS print menu.

=Enabling Advanced Printer Features=
Some printers may have features not accessible with the default drivers provided above. If this is the case, follow the guide below to identify, and install your print drivers from their manufacturer.

'''Note:''' If you already installed the printer with generic drivers, you will need to highlight the printer and click '''-''', before attempting to add it again. You may also need a system update to get the latest drivers from Apple, if your printer does not have software drivers listed in the next steps.

'''Step 1:''' Locate your printers name and search for its Make and Model here: http://print.umiacs.umd.edu/printers/

'''Step 2:''' Follow the '''Add Printer''' steps above until you get to '''Generic Postscript Printer'''. Select '''Software''', then '''Add'''.

[[Image:SelectSoftware_BigSur.png]]

'''Step 3:''' A window labeled "Printer Software" will now pop up. Scroll thru the list to find your specific make and model of printer. Click on it, and hit Ok.

[[Image:PrinterSoftware_BigSur.png]]

'''Step 4:''' Click Add on the next window and it should install your printers software suite. You should have a list of options (if they are available) that looks similar this:

[[Image:InstallOptions_BigSur.png]]

'''Final Step:''' Enable the Options you wish to use, Click '''OK'''. You should now be able to print to this printer/queue from any macOS print menu.

=Printing With Stapler=
For print jobs using the stapler, follow the guide below. Printers with staplers are located in Iribe, in rooms 3149, 3208, 4149, 4208, and 5208.

To add/ connect to a printer with stapling capabilities:

'''Step 1:''' Follow the "Enabling Advanced Printer Features" guide until you reach Step 4.

'''Step 2:''' In the window that appears labeled "Setting up [your printer name]" set "HP 3-Bin Stapler/Stacker" to "Mailbox Mode".

[[Image:Mailbox_Mode.png|500px|]]

'''Step 3:''' Select "OK" in the bottom right corner.

'''To Print:''' To complete the print job using the stapler once the printer has been added:

'''Step 1:''' In Preview, when trying to print, select the "Show Details" button in the bottom left corner.

[[Image:Show_Settings.png|500px|]]

'''Step 2:''' In the middle right, where it says "Preview," select "Printer Features" instead of "Preview".

[[Image:Printer_Features.png|500px|]]

'''Step 3:''' Set "Feature Sets" to "Finishing".

[[Image:Finishing.png|500px|]]

'''Step 4:''' A "Staple" dropdown list will appear at the bottom of the window. Select your preferred staple option.

[[Image:Staple.png|500px|]]

'''Step 5:''' Press "Print" in the bottom right corner.

=Printing Stored Jobs=
'''Pre-requisite:''' Requires [[MacOSPrinting#Enabling_Advanced_Printer_Features | advanced print features]] to be enabled.
If you are printing a sensitive document and do not want the printer to print it right away, you can configure a stored job. The stored job lets you hold a print job until you enter a PIN to release the job. You can configure a stored job following the instructions below:

# Go to File > Print or Press Command + P to open the Printer menu.
# Select the printer where you want to send the print job.
# Click the dropdown list under Copies & Pages and select '''Job Storage'''.
#:[[File:Step03.png|400px]]
# From the Mode dropdown list, select '''Personal Job''' (or '''Stored Job''' if you want to share the document with others).
#:[[File:Step04.png|400px]]
# Leave the username to default or specify a custom username.
# Check the box '''Use PIN to Print''' and enter a 4-digit number. Hit '''Print'''.
#:[[File:Step06.png|400px]]

'''To print the stored jobs:'''
# From the Home screen of the printer tap on '''Print from Job Storage''' (or '''Print''' > '''Print from Job Storage''').
# In the '''Stored Job to Print''' screen, select the name of the folder where the job is stored. By default, the name of the folder will be your username unless you customized it earlier.
# Select the name of the document and enter the PIN.
# Hit '''Print'''.

File:Ventura Print00.png

2023-03-13T17:42:44Z

Jmurray: Image that shows the print page of Ventura's System Settings

== Summary ==
Image that shows the print page of Ventura's System Settings

Network/Troubleshooting/DNS

2022-11-01T15:39:41Z

Jmurray:

We have experienced in the past a number of issues with home internet providers not correctly handling DNS resolution for UMIACS hostnames that can seem to be affecting connectivity to UMIACS.

In the face of this, here are a few last-resort options for bypassing problematic DNS services...

===[http://en.wikipedia.org/wiki/Google_Public_DNS Google DNS]===

IP Addresses:
* 8.8.8.8
* 8.8.4.4

===[http://en.wikipedia.org/wiki/OpenDNS OpenDNS]===

IP Addresses:
* 208.67.222.222
* 208.67.220.220
* 208.67.222.220
* 208.67.220.222

==How to change your default DNS servers==
* '''Windows:''' Under Control Panel > Network and Internet > Network and Sharing Center
::# Click "Change adapter settings" on the left.
::# Right click on the network adapter you're using, choose "Properties" from the context menu.
::# Select "Internet Protocol Version 4 (TCP/IPv4)" and click on the "Properties" button.
::# If not selected, choose "Use the following DNS server addresses:"
::# Enter the public DNS addresses you desire to use.
::# click OK, and close the remaining windows

* '''macOS:''' System Settings > Network > Ethernet > Details > DNS

* '''Linux:''' edit your /etc/resolv.conf file and change the ip addresses after "nameserver" to any of those listed above.

==Manual Lookup==
If you are having problems getting to UMIACS hosts you can use our name servers to resolve those specific host names then connect using the IP addresses you lookup. Our name servers are 128.8.120.19, 128.8.120.50, and 128.8.132.75 to use this information to get the ip address of the host somehost.umiacs.umd.edu you would use the command "nslookup somehost.umiacs.umd.edu 128.8.120.19", from a linux, windows, or mac command prompt.