Creating service admin user on macOS - Revision history

Kl188: /* Creating the new account */

2026-03-23T18:49:24Z

Creating the new account

← Older revision		Revision as of 18:49, 23 March 2026
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	# On the righthand side of the screen where it lists the users currently on the machine, click on the 'Add User' button.		# On the righthand side of the screen where it lists the users currently on the machine, click on the 'Add User' button.
	# By default, the new account will be set to a Standard account. Select the "New User" dropdown menu and choose "Administrator" from the list.		# By default, the new account will be set to a Standard account. Select the "New User" dropdown menu and choose "Administrator" from the list.
	#: [[Image:AdminSonoma1.png\|400px]]		#: [[Image:AdminSonoma1.png\|400px \|alt=Screenshot of pop up to Create User following indicated prompt]]
	# The new user's full name should be "Service Admin," and the account name should be "serviceadmin".		# The new user's full name should be "Service Admin," and the account name should be "serviceadmin".
	# The password is up to you, so long as it's not the same as your UMD passphrase.		# The password is up to you, so long as it's not the same as your UMD passphrase.
	#: [[Image:AdminSonoma.png\|400px]]		#: [[Image:AdminSonoma.png\|400px \|alt=Screenshot of pop up to Create User following indicated prompt]]
	# Select "Create User".		# Select "Create User".

	When prompted by the Terrapin Tech store, you should give this account's credentials to the technician, '''not''' your UMD account credentials. Once the service is completed, the account can be deleted.		When prompted by the Terrapin Tech store, you should give this account's credentials to the technician, '''not''' your UMD account credentials. Once the service is completed, the account can be deleted.

Mbaney at 17:32, 30 June 2025

2025-06-30T17:32:54Z

← Older revision		Revision as of 17:32, 30 June 2025
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	# Select "Create User".		# Select "Create User".

	When prompted by the Terrapin Tech ~~sore~~, you should give this account's credentials to the technician, '''not''' your ~~UMIACS~~ account credentials. Once the service is completed, the account can be deleted.		When prompted by the Terrapin Tech store, you should give this account's credentials to the technician, '''not''' your UMD account credentials. Once the service is completed, the account can be deleted.

Mbaney at 17:20, 30 June 2025

2025-06-30T17:20:36Z

← Older revision		Revision as of 17:20, 30 June 2025
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	#: [[Image:AdminSonoma1.png\|400px]]		#: [[Image:AdminSonoma1.png\|400px]]
	# The new user's full name should be "Service Admin," and the account name should be "serviceadmin".		# The new user's full name should be "Service Admin," and the account name should be "serviceadmin".
	# The password is up to you, so long as it's not the same as ~~your UMIACS account password or~~ your UMD ~~Directory ID password~~.		# The password is up to you, so long as it's not the same as your UMD passphrase.
	#: [[Image:AdminSonoma.png\|400px]]		#: [[Image:AdminSonoma.png\|400px]]
	# Select "Create User".		# Select "Create User".

	When prompted by the Terrapin Tech sore, you should give this account's credentials to the technician, '''not''' your UMIACS account credentials. Once the service is completed, the account can be deleted.		When prompted by the Terrapin Tech sore, you should give this account's credentials to the technician, '''not''' your UMIACS account credentials. Once the service is completed, the account can be deleted.

Mbaney at 17:13, 30 June 2025

2025-06-30T17:13:50Z

← Older revision		Revision as of 17:13, 30 June 2025
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	When taking an Apple product to the [https://it.umd.edu/terrapin-tech Terrapin Tech store], it is critical that you create a Service Admin User on your computer before having it serviced. The technicians at the store require an admin user name and password, and if the pre-existing password is the same as your ~~UMIACS domain login password~~, revealing it to the technicians would represent a security vulnerability. To remedy this, you must create a new temporary user account with administrator privileges that the technicians can use to service your machine.		When taking an Apple product to the [https://it.umd.edu/terrapin-tech Terrapin Tech store], it is critical that you create a Service Admin User on your computer before having it serviced. The technicians at the store require an admin user name and password, and if the pre-existing password is the same as your UMD passphrase, revealing it to the technicians would represent a security vulnerability. To remedy this, you must create a new temporary user account with administrator privileges that the technicians can use to service your machine.

	==Creating the new account==		==Creating the new account==

Osalami: Updating Images and Directions for Sonoma

2024-01-04T19:24:30Z

Updating Images and Directions for Sonoma

← Older revision		Revision as of 19:24, 4 January 2024
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	# Navigate to System Preferences. (Click on the Apple Logo at the top lefthand side of the screen, and select "System Preferences" from the dropdown menu.)		# Navigate to System Preferences. (Click on the Apple Logo at the top lefthand side of the screen, and select "System Preferences" from the dropdown menu.)
	# From the System Preferences menu, select "Users and Groups" .		# From the System Preferences menu, select "Users and Groups" .
	~~# At the bottom left corner of the window, click the lock to allow changes to your settings. It will most likely require your password to make changes.~~		# On the righthand side of the screen where it lists the users currently on the machine, click on the 'Add User' button.
	# On the ~~lefthand~~ side of the screen where it lists the users currently on the machine, click on the '+' button ~~to add a new user~~.		# By default, the new account will be set to a Standard account. Select the "New User" dropdown menu and choose "Administrator" from the list.
	# By default, the new account will be set to a Standard account. Select the "New ~~Account~~" dropdown menu and choose "Administrator" from the list.		#: [[Image:AdminSonoma1.png\|400px]]
	#: [[Image:~~Administrator~~.png\|400px]]
	# The new user's full name should be "Service Admin," and the account name should be "serviceadmin".		# The new user's full name should be "Service Admin," and the account name should be "serviceadmin".
	# The password is up to you, so long as it's not the same as your UMIACS account password or your UMD Directory ID password.		# The password is up to you, so long as it's not the same as your UMIACS account password or your UMD Directory ID password.
	#: [[Image:~~CompletedUserAccount~~.png\|400px]]		#: [[Image:AdminSonoma.png\|400px]]
	# Select "Create User".		# Select "Create User".

	When prompted by the Terrapin Tech sore, you should give this account's credentials to the technician, '''not''' your UMIACS account credentials. Once the service is completed, the account can be deleted.		When prompted by the Terrapin Tech sore, you should give this account's credentials to the technician, '''not''' your UMIACS account credentials. Once the service is completed, the account can be deleted.

Osalami: Osalami moved page Creating service admin user on OSX to Creating service admin user on macOS: OSX is now macOS

2024-01-04T16:58:24Z

Osalami moved page Creating service admin user on OSX to Creating service admin user on macOS: OSX is now macOS

← Older revision	Revision as of 16:58, 4 January 2024
(No difference)

Mbaney at 13:25, 25 August 2022

2022-08-25T13:25:39Z

← Older revision		Revision as of 13:25, 25 August 2022
Line 7:		Line 7:
	# At the bottom left corner of the window, click the lock to allow changes to your settings. It will most likely require your password to make changes.		# At the bottom left corner of the window, click the lock to allow changes to your settings. It will most likely require your password to make changes.
	# On the lefthand side of the screen where it lists the users currently on the machine, click on the '+' button to add a new user.		# On the lefthand side of the screen where it lists the users currently on the machine, click on the '+' button to add a new user.
	# By default, the new account will be set to a Standard account. Select the "New Account" dropdown menu and choose "Administrator" from the list. [[Image:Administrator.png\|400px]]		# By default, the new account will be set to a Standard account. Select the "New Account" dropdown menu and choose "Administrator" from the list.
			#: [[Image:Administrator.png\|400px]]
	# The new user's full name should be "Service Admin," and the account name should be "serviceadmin".		# The new user's full name should be "Service Admin," and the account name should be "serviceadmin".
	# The password is up to you, so long as it's not the same as your UMIACS account password or your UMD Directory ID password. [[Image:CompletedUserAccount.png\|400px]]		# The password is up to you, so long as it's not the same as your UMIACS account password or your UMD Directory ID password.
			#: [[Image:CompletedUserAccount.png\|400px]]
	# Select "Create User".		# Select "Create User".

	When prompted by the Terrapin Tech sore, you should give this account's credentials to the technician, '''not''' your UMIACS account credentials. Once the service is completed, the account can be deleted.		When prompted by the Terrapin Tech sore, you should give this account's credentials to the technician, '''not''' your UMIACS account credentials. Once the service is completed, the account can be deleted.

Mbaney at 13:25, 25 August 2022

2022-08-25T13:25:14Z

@@ Line 1: / Line 1: @@
-When taking an Apple product to the Terp Store, it is critical that you create a Service Admin User on your computer before having it serviced. The technicians at the Terp Store require an admin user name and password, and if the pre-existing password is the same as your UMIACS domain login password, revealing it to the Terp Store technician would represent a security vulnerability. To remedy this, you must create a new temporary user account with administrator privileges that the Terp Store technicians can use to service your machine.
+When taking an Apple product to the [https://it.umd.edu/terrapin-tech Terrapin Tech store], it is critical that you create a Service Admin User on your computer before having it serviced. The technicians at the store require an admin user name and password, and if the pre-existing password is the same as your UMIACS domain login password, revealing it to the technicians would represent a security vulnerability. To remedy this, you must create a new temporary user account with administrator privileges that the technicians can use to service your machine.
 ==Creating the new account==
-* Make sure you are logged in to an administrator account on your MacBook
+When prompted by the Terrapin Tech sore, you should give this account's credentials to the technician, '''not''' your UMIACS account credentials. Once the service is completed, the account can be deleted.

Mbaney at 14:46, 8 July 2021

2021-07-08T14:46:44Z

← Older revision		Revision as of 14:46, 8 July 2021
Line 13:		Line 13:
	# Select "Create User"		# Select "Create User"

	When prompted by ~~TerpTrader~~, you should give this account's credentials to the technician, '''not''' your UMIACS account credentials. Once the service is completed, the account can be deleted.		When prompted by the Terp Store, you should give this account's credentials to the technician, '''not''' your UMIACS account credentials. Once the service is completed, the account can be deleted.

Jowenscs: /* Creating the new account */

2018-11-15T15:20:03Z

Creating the new account

← Older revision		Revision as of 15:20, 15 November 2018
Line 4:		Line 4:

	* Make sure you are logged in to an administrator account on your MacBook		* Make sure you are logged in to an administrator account on your MacBook
	* Navigate to System Preferences (Click on the Apple Logo at the top lefthand side of the screen, and select "System Preferences" from the dropdown menu)		# Navigate to System Preferences (Click on the Apple Logo at the top lefthand side of the screen, and select "System Preferences" from the dropdown menu)
	* From the System Preferences menu, select "Users and Groups"		# From the System Preferences menu, select "Users and Groups"
	* At the bottom left corner of the window, click the lock to allow changes to your settings (It will most likely require your password to make changes)		# At the bottom left corner of the window, click the lock to allow changes to your settings (It will most likely require your password to make changes)
	* On the lefthand side of the screen where it lists the users currently on the machine, click on the '+' button to add a new user		# On the lefthand side of the screen where it lists the users currently on the machine, click on the '+' button to add a new user
	* By default, the new account will be set to a Standard account. Select the "New Account" dropdown menu and choose "Administrator" from the list [[Image:Administrator.png\|400px]]		# By default, the new account will be set to a Standard account. Select the "New Account" dropdown menu and choose "Administrator" from the list [[Image:Administrator.png\|400px]]
	* The new user's full name should be "Service Admin," and the account name should be "serviceadmin"		# The new user's full name should be "Service Admin," and the account name should be "serviceadmin"
	* The password is up to you, so long as it's not the same as your UMIACS account password or your UMD Directory ID password [[Image:CompletedUserAccount.png\|400px]]		# The password is up to you, so long as it's not the same as your UMIACS account password or your UMD Directory ID password [[Image:CompletedUserAccount.png\|400px]]
	* Select "Create User"		# Select "Create User"

	When prompted by TerpTrader, you should give this account's credentials to the technician, '''not''' your UMIACS account credentials. Once the service is completed, the account can be deleted.		When prompted by TerpTrader, you should give this account's credentials to the technician, '''not''' your UMIACS account credentials. Once the service is completed, the account can be deleted.