Services/Support - Revision history

Mbaney at 15:12, 10 April 2026

2026-04-10T15:12:14Z

← Older revision		Revision as of 15:12, 10 April 2026
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	[[HelpDesk \| UMIACS Technical Staff]] provides hardware and operating system (OS) support services for ~~university~~-owned systems across its various labs and centers. No support is provided for non-~~university~~-owned systems.		[[HelpDesk \| UMIACS Technical Staff]] provides hardware and operating system (OS) support services for University-owned systems across its various labs and centers. No support is provided for non-University-owned systems.

	==Hardware Services==		==Hardware Services==

Mbaney at 15:08, 10 April 2026

2026-04-10T15:08:46Z

← Older revision		Revision as of 15:08, 10 April 2026
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	* [[Backups]]		* [[Backups]]
	* University-licensed software installation		* University-licensed software installation

	~~===Hardware Base Requirements===~~
	~~In order for a system to qualify for these operating system services, it must meet these hardware base requirements:~~
	* Business or professional model line from a tier one manufacturer, e.g., Dell, Apple, Lenovo, HP, Microsoft
	* 3+ years OEM warranty/support, i.e., no refurbished equipment or third-party vendor warranties
	* Readily available manufacturer diagnostic tools
	* Readily available hardware drivers

	Other hardware may be considered on a case-by-case basis, subject to staff evaluation. Systems assembled entirely from individual parts, i.e., the motherboard / CPU / RAM / GPU / PSU / storage / etc. were purchased separately, will never qualify, however.

Mbaney at 15:08, 10 April 2026

2026-04-10T15:08:16Z

← Older revision		Revision as of 15:08, 10 April 2026
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	[[HelpDesk \| UMIACS Technical Staff]] provides hardware and operating system (OS) support services for university-owned systems across its various labs and centers. No support is provided for non-university owned systems.		[[HelpDesk \| UMIACS Technical Staff]] provides hardware and operating system (OS) support services for university-owned systems across its various labs and centers. No support is provided for non-university-owned systems.

	==Hardware Services==		==Hardware Services==

Mbaney at 15:00, 10 April 2026

2026-04-10T15:00:43Z

← Older revision		Revision as of 15:00, 10 April 2026
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	[[HelpDesk \| UMIACS Technical Staff]] provides hardware and operating system (OS) support services for university-owned systems across its various labs and centers. No support is provided for non-university owned systems.		[[HelpDesk \| UMIACS Technical Staff]] provides hardware and operating system (OS) support services for university-owned systems across its various labs and centers. No support is provided for non-university owned systems.

	~~Systems that qualify for both sets of services, and that the responsible party chooses to have operating system support services provided for, are considered "UMIACS-supported".~~

	Systems that only qualify for hardware services, or that the responsible party chooses not to have operating system support services provided for, are considered "self-supported". University-licensed software can still be downloaded by the user(s) of the system by going to [https://terpware.umd.edu Terpware]. '''You MUST contact us to ensure [https://itsupport.umd.edu/itsupport?id=kb_article_view&sysparm_article=KB0015939 CrowdStrike] is installed on the system after you have performed its initial setup if your system is self-supported.'''

	==Hardware Services==		==Hardware Services==

Mbaney at 18:58, 12 December 2025

2025-12-12T18:58:28Z

← Older revision		Revision as of 18:58, 12 December 2025
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	Systems that qualify for both sets of services, and that the responsible party chooses to have operating system support services provided for, are considered "UMIACS-supported".		Systems that qualify for both sets of services, and that the responsible party chooses to have operating system support services provided for, are considered "UMIACS-supported".

	Systems that only qualify for hardware services, or that the responsible party chooses not to have operating system support services provided for, are considered "self-supported". University-licensed software can still be downloaded by the user(s) of the system by going to [https://terpware.umd.edu Terpware]. '''You MUST contact us to ensure [https://itsupport.umd.edu/itsupport?id=kb_article_view&sysparm_article=KB0015939 CrowdStrike] is installed on the system after you have performed its initial setup.'''		Systems that only qualify for hardware services, or that the responsible party chooses not to have operating system support services provided for, are considered "self-supported". University-licensed software can still be downloaded by the user(s) of the system by going to [https://terpware.umd.edu Terpware]. '''You MUST contact us to ensure [https://itsupport.umd.edu/itsupport?id=kb_article_view&sysparm_article=KB0015939 CrowdStrike] is installed on the system after you have performed its initial setup if your system is self-supported.'''

	==Hardware Services==		==Hardware Services==

Mbaney at 18:57, 12 December 2025

2025-12-12T18:57:30Z

← Older revision		Revision as of 18:57, 12 December 2025
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	Systems that qualify for both sets of services, and that the responsible party chooses to have operating system support services provided for, are considered "UMIACS-supported".		Systems that qualify for both sets of services, and that the responsible party chooses to have operating system support services provided for, are considered "UMIACS-supported".

	Systems that only qualify for hardware services, or that the responsible party chooses not to have operating system support services provided for, are considered "self-supported".		Systems that only qualify for hardware services, or that the responsible party chooses not to have operating system support services provided for, are considered "self-supported". University-licensed software can still be downloaded by the user(s) of the system by going to [https://terpware.umd.edu Terpware]. '''You MUST contact us to ensure [https://itsupport.umd.edu/itsupport?id=kb_article_view&sysparm_article=KB0015939 CrowdStrike] is installed on the system after you have performed its initial setup.'''

	==Hardware Services==		==Hardware Services==

Mbaney: /* Hardware Base Requirements */

2025-12-12T18:50:34Z

Hardware Base Requirements

← Older revision		Revision as of 18:50, 12 December 2025
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	* Readily available hardware drivers		* Readily available hardware drivers

	Other hardware may be considered on a case-by-case basis, subject to staff evaluation. Systems assembled entirely from individual parts, i.e., the motherboard / CPU / RAM / GPU / PSU / storage, etc. were purchased separately, will never qualify, however.		Other hardware may be considered on a case-by-case basis, subject to staff evaluation. Systems assembled entirely from individual parts, i.e., the motherboard / CPU / RAM / GPU / PSU / storage / etc. were purchased separately, will never qualify, however.

Mbaney at 18:50, 12 December 2025

2025-12-12T18:50:18Z

← Older revision		Revision as of 18:50, 12 December 2025
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	==Hardware Services==		==Hardware Services==
	* In-warranty hardware diagnostic and replacement		* In-warranty hardware diagnostic and replacement
	* Hardware integration, i.e., physical installation of additional storage devices, RAM, GPUs, etc.. If you are assembling a system entirely from parts initially, it is your responsibility to assemble it~~, however~~.		* Hardware integration, i.e., physical installation of additional storage devices, RAM, GPUs, etc. for existing pre-assembled systems. If you are assembling a system entirely from parts initially, it is your responsibility to assemble it.

	==Operating System Services==		==Operating System Services==

Mbaney at 18:49, 12 December 2025

2025-12-12T18:49:39Z

← Older revision		Revision as of 18:49, 12 December 2025
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	==Hardware Services==		==Hardware Services==
	* In-warranty hardware diagnostic and replacement		* In-warranty hardware diagnostic and replacement
	* Hardware integration, i.e., physical installation of additional storage devices, RAM, GPUs, etc.		* Hardware integration, i.e., physical installation of additional storage devices, RAM, GPUs, etc.. If you are assembling a system entirely from parts initially, it is your responsibility to assemble it, however.

	==Operating System Services==		==Operating System Services==

Mbaney: /* Hardware Base Requirements */

2025-12-12T18:47:33Z

Hardware Base Requirements

← Older revision		Revision as of 18:47, 12 December 2025
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	* Readily available hardware drivers		* Readily available hardware drivers

	Other hardware may be considered on a case-by-case basis, subject to staff evaluation. Systems assembled entirely from individual parts, i.e., the motherboard / CPU / RAM / GPU / PSU / storage etc. were purchased separately, will never qualify, however.		Other hardware may be considered on a case-by-case basis, subject to staff evaluation. Systems assembled entirely from individual parts, i.e., the motherboard / CPU / RAM / GPU / PSU / storage, etc. were purchased separately, will never qualify, however.