Windows/LaptopSupport: Difference between revisions

From UMIACS
Jump to navigation Jump to search
(Created page with "UMIACS supports University owned laptops subject to hardware requirements with either Windows 7 or Windows 8. All users maint...")
 
No edit summary
 
(58 intermediate revisions by 8 users not shown)
Line 1: Line 1:
UMIACS supports University owned laptops subject to [[Windows/LaptopSupport#Hardware_Requirements | hardware requirements]] with either Windows 7 or Windows 8. All users maintain administrator permissions on their mobile equipment for installs on the road. There are two basic options for your laptop's installation:
==UMIACS Windows Laptop Support==
In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options for '''devices that will run and/or are shipped with a Windows operating system'''. In order to qualify for UMIACS support of any level, the laptop hardware must meet the following [[#Hardware Base Requirements | Base Requirements]].


= Support Options =  
==Hardware Base Requirements==
* University Owned Hardware
* Business or professional model line from a tier one manufacturer (e.g. Dell, HP, Microsoft)
* 3+ years OEM warranty/support (i.e. no refurbished equipment or third-party vendor warranties)
* Readily available manufacturer diagnostic tools
* Readily available hardware drivers


=== Fully Managed ===
Other hardware may be considered on a case-by-case basis, subject to staff evaluation.
Your laptop will have our standard licensed software installation along with:
* Antivirus
* Encrypted hard disk
* [[Windows_Patch_Management | Automated application and OS patching]]
* [[Druva | Mobile backups]]
* VPN-less access to institute resources such as printing


Dual booting is not supported in this environment and you will be contacted to remedy your laptop if updates and backups go out of date. Some university projects or data access policies may require this option.
==Support Levels==
=== Basic Starter Install with Options ===
'''Note:''' Dual-boot laptops are only eligible for UMIACS Hardware Support. If you later set up or attempt to set up dual-boot on a system that UMIACS staff previously configured with either Enterprise or Base level support, we cannot offer any help if you run into issues with the dual-booting process or either operating system thereafter.
We will do a clean installation of your laptop with all licensed software and antivirus, and you will have the option to opt in to services of:
* [[Druva | Mobile Backups]]
* [[Windows_Patch_Management | Automated Patching]]


Once the intitial installation is complete the user is responsible to maintaining their equipment. Subsequent repairs and maintenance may be subject to a reinstallation of the system.
===UMIACS Enterprise Laptop Support===
=== Self Supported Laptop ===
UMIACS Enterprise laptop support provides a secure computing platform with automated backups and security updates. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Client Security, Ivanti Security Scan, Microsoft Office, and MATLAB. We will also encrypt the hard drive using BitLocker. This option is ideal for those dealing with sensitive data, or those who want a worry-free experience. Staff will check in with you if we notice extended periods of security update inactivity on the laptop.
We can provide you with access to university licenses for operating systems and applications, and provide access to mobile backups. The user is responsible for all installations and updates to their platform.
* '''What we provide:'''
:* Hardware diagnostics and support
:* Operating System installation with university licensed software pre-installed
:* [[Archives | Data archival]] upon return of the device to us
:* Data protection ([[BitLocker]])
:* Security updates ([[Windows Patch Management |Ivanti]])
:* Data backups ([[Google Drive/Drive for Desktop]])


===UMIACS Base Laptop Support===
UMIACS Base laptop support serves as a primer for a development laptop. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Client Security, Microsoft Office, and MATLAB. We will also encrypt the hard drive using BitLocker. You are then responsible for the maintenance and upkeep of the Operating System and any data stored on the laptop.
*'''What we provide:'''
:* Hardware diagnostics and support
:* Operating System installation with university licensed software pre-installed
:* [[Archives | Data archival]] upon return of the device to us
:* Data protection ([[BitLocker]])
* '''What's left for you:'''
:* Security updates
:* Data backups and protection (you can set up [[Google Drive/Drive for Desktop]] yourself if you would like)


= Hardware Requirements =  
===UMIACS Hardware Support===
 
UMIACS Hardware support provides basic hardware diagnostics and warranty repairs, while allowing you to have full control over the software and data stored on your laptop.
UMIACS primary platforms for Windows are Dell and Lenovo with a 3 year minimum warranty on all institute purchases. Support for other hardware platforms would need an in-person evaluation and requires the manufacturer to provide:
* '''What we provide:'''
 
:* Hardware diagnostics and support
* 3 years OEM support to purchase
* '''What's left for you:'''
* Comprehensive diagnostic tools from website
:* Everything else. If the hardware is University-owned, you can download institutionally licensed copies of software such as the Windows OS itself and other common applications like Microsoft Office on it from [https://terpware.umd.edu/Windows Terpware] and install them yourself. If you do not have access to Terpware, please contact the [[HelpDesk]].
* Drivers for our supported Windows versions
 
 
= Equipment Purchasing =
 
Contact staff anytime by email to [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu] to inquire about purchasing equipment on university funds, and we will work with you to find the best fitting size and capabilities for your requirements. Once a specification and quote have been agreed to we can purchase on your FRS (subject to PI approval where necessary). To browse options for purchasing, we recommend the following:
 
* [http://www.act.umd.edu/Dell/login/ Dell] - You can login with your university directory credentials to see university discounts.
* [http://www.lenovo.com/us/en/ Lenovo] - For accurate estimates on pricing send us your desired options, we purchase through a reseller who adds educational discounts.

Latest revision as of 15:17, 17 October 2024

UMIACS Windows Laptop Support

In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options for devices that will run and/or are shipped with a Windows operating system. In order to qualify for UMIACS support of any level, the laptop hardware must meet the following Base Requirements.

Hardware Base Requirements

  • University Owned Hardware
  • Business or professional model line from a tier one manufacturer (e.g. Dell, HP, Microsoft)
  • 3+ years OEM warranty/support (i.e. no refurbished equipment or third-party vendor warranties)
  • Readily available manufacturer diagnostic tools
  • Readily available hardware drivers

Other hardware may be considered on a case-by-case basis, subject to staff evaluation.

Support Levels

Note: Dual-boot laptops are only eligible for UMIACS Hardware Support. If you later set up or attempt to set up dual-boot on a system that UMIACS staff previously configured with either Enterprise or Base level support, we cannot offer any help if you run into issues with the dual-booting process or either operating system thereafter.

UMIACS Enterprise Laptop Support

UMIACS Enterprise laptop support provides a secure computing platform with automated backups and security updates. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Client Security, Ivanti Security Scan, Microsoft Office, and MATLAB. We will also encrypt the hard drive using BitLocker. This option is ideal for those dealing with sensitive data, or those who want a worry-free experience. Staff will check in with you if we notice extended periods of security update inactivity on the laptop.

  • What we provide:

UMIACS Base Laptop Support

UMIACS Base laptop support serves as a primer for a development laptop. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Client Security, Microsoft Office, and MATLAB. We will also encrypt the hard drive using BitLocker. You are then responsible for the maintenance and upkeep of the Operating System and any data stored on the laptop.

  • What we provide:
  • Hardware diagnostics and support
  • Operating System installation with university licensed software pre-installed
  • Data archival upon return of the device to us
  • Data protection (BitLocker)
  • What's left for you:

UMIACS Hardware Support

UMIACS Hardware support provides basic hardware diagnostics and warranty repairs, while allowing you to have full control over the software and data stored on your laptop.

  • What we provide:
  • Hardware diagnostics and support
  • What's left for you:
  • Everything else. If the hardware is University-owned, you can download institutionally licensed copies of software such as the Windows OS itself and other common applications like Microsoft Office on it from Terpware and install them yourself. If you do not have access to Terpware, please contact the HelpDesk.
Retrieved from "https://wiki.umiacs.umd.edu/umiacs/index.php?title=Windows/LaptopSupport&oldid=12095"