Jira: Difference between revisions
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Jira is a request and bug tracker that UMIACS uses to provide our [[HelpDesk]] functionality to our users. | Jira is a request and bug tracker that UMIACS uses to provide our [[HelpDesk]] functionality to our users. | ||
https://intranet.umiacs.umd.edu/jira | |||
It is a web based ticketing system that allows interactions of tickets though the web and email. | It is a web based ticketing system that allows interactions of tickets though the web and email. | ||
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Accounts are created the first time the system receives a email from a user. Your username is always your email address. | Accounts are created the first time the system receives a email from a user. Your username is always your email address. | ||
* UMIACS users can use their UMIACS email address (username@umiacs.umd.edu) and [[Kerberos]] password to authenticate | * UMIACS users can use their UMIACS email address (username@umiacs.umd.edu) and UMIACS [[Kerberos]] password to authenticate | ||
* Off site users use their email address and can request a password be emailed to them via this [https://intranet.umiacs.umd.edu/jira/secure/ForgotLoginDetails!default.jspa link]. | * Off site users use their email address and can request a password be emailed to them via this [https://intranet.umiacs.umd.edu/jira/secure/ForgotLoginDetails!default.jspa link]. | ||
Revision as of 21:30, 2 June 2010
Jira is a request and bug tracker that UMIACS uses to provide our HelpDesk functionality to our users.
https://intranet.umiacs.umd.edu/jira
It is a web based ticketing system that allows interactions of tickets though the web and email.
Accounts are created the first time the system receives a email from a user. Your username is always your email address.