HelpDesk: Difference between revisions

Latest revision as of 16:19, 24 September 2024

The UMIACS Help Desk provides Technical Support and Equipment Procurement.

Help Desk Location: Brendan Iribe Center for Computer Science and Engineering Room 3109; 8125 Paint Branch Drive; College Park, MD 20742
Help Desk Hours: 9:00am - 5:00pm Monday - Friday (excluding University Holidays)

Email: staff@umiacs.umd.edu for technical support; orders@umiacs.umd.edu for equipment procurement; facilities@umiacs.umd.edu for room access requests and building-related inquiries
Telephone: (301) 405-1775
JIRA Request Tracker

@@ Line 1: / Line 1: @@
-If you need assistance, please contact the UMIACS Technical Staff.
+The UMIACS Help Desk provides Technical Support and Equipment Procurement.
-To start a support ticket, log into [[Jira]] at https://intranet.umiacs.umd.edu/jira
+; Help Desk Location
+: Brendan Iribe Center for Computer Science and Engineering Room 3109
+: 8125 Paint Branch Drive
+: College Park, MD 20742
+; Help Desk Hours
+: 9:00am - 5:00pm Monday - Friday (excluding [https://phr-app6.umd.edu/holidays/ University Holidays])
-UMIACS Technical Staff can also be reached by sending email to [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu].
+==How to Contact Staff==
+; Email
-If you have a problem with your email or a problem that would be better addressed by speaking directly to a staffer, you can call or visit our Help Desk,
+: [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu] for technical support
+: [mailto:orders@umiacs.umd.edu orders@umiacs.umd.edu] for equipment procurement
-* Monday - Friday
+: [mailto:facilities@umiacs.umd.edu facilities@umiacs.umd.edu] for room access requests and building-related inquiries
-** 9:00am - 5:00pm
+; Telephone
+: [tel:+13014051775 (301) 405-1775]
-The Help Desk is located in Room [[AVW3142|3142]] of the A.V. Williams Building, and can be reached by phone at 301-405-1775.
+; [[Jira | JIRA Request Tracker]]