HelpDesk: Difference between revisions

Latest revision as of 16:19, 24 September 2024

The UMIACS Help Desk provides Technical Support and Equipment Procurement.

Help Desk Location: Brendan Iribe Center for Computer Science and Engineering Room 3109; 8125 Paint Branch Drive; College Park, MD 20742
Help Desk Hours: 9:00am - 5:00pm Monday - Friday (excluding University Holidays)

Email: staff@umiacs.umd.edu for technical support; orders@umiacs.umd.edu for equipment procurement; facilities@umiacs.umd.edu for room access requests and building-related inquiries
Telephone: (301) 405-1775
JIRA Request Tracker

@@ Line 1: / Line 1: @@
-The UMIACS Help Desk provides Technical Support and Equipment procurement.
+The UMIACS Help Desk provides Technical Support and Equipment Procurement.
 ; Help Desk Location
-: 3109 Brendan Iribe Center for Computer Science and Engineering
+: Brendan Iribe Center for Computer Science and Engineering Room 3109
-; Virtual Help Desk Hours during COVID-19
+: 8125 Paint Branch Drive
-: 9:00am - 5:00pm Monday - Friday. (Excluding University Holidays)
+: College Park, MD 20742
+; Help Desk Hours
+: 9:00am - 5:00pm Monday - Friday (excluding [https://phr-app6.umd.edu/holidays/ University Holidays])
-[[HelpDesk/COVID | COVID-19 specific precautions]]
+==How to Contact Staff==
-==How to Contact Support==
 ; Email
-: [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu]
+: [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu] for technical support
+: [mailto:orders@umiacs.umd.edu orders@umiacs.umd.edu] for equipment procurement
+: [mailto:facilities@umiacs.umd.edu facilities@umiacs.umd.edu] for room access requests and building-related inquiries
 ; Telephone
 : [tel:+13014051775 (301) 405-1775]
 ; [[Jira | JIRA Request Tracker]]