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JIRA is a request and bug tracker that UMIACS uses to provide our [[HelpDesk]] functionality to our users. It can be accessed [https://intranet.umiacs.umd.edu/jira here. ] | |||
It is a web based ticketing system allowing both users and staff to maintain greater control over their tickets, and makes communication and resolution of issues a seamless process. | |||
== Using JIRA == | |||
JIRA automatically generates an account when it receives an email; '''by default, you can log in to JIRA with your UMIACS email address (not username!)''' and UMIACS [[Kerberos]] password. | |||
[[Image:Jira_login.png]] | |||
When you email JIRA, a ticket is created, and the email address your mail was sent from is added as a participant to the ticket -- this means that if you create a ticket using a non-UMIACS email address, you'll have to login to JIRA using that email address. | |||
* Off site users use their email address and can request a password be emailed to them via this [https://intranet.umiacs.umd.edu/jira/secure/ForgotLoginDetails!default.jspa link]. | * Off site users use their email address and can request a password be emailed to them via this [https://intranet.umiacs.umd.edu/jira/secure/ForgotLoginDetails!default.jspa link]. | ||
Revision as of 15:20, 10 August 2012
JIRA is a request and bug tracker that UMIACS uses to provide our HelpDesk functionality to our users. It can be accessed here.
It is a web based ticketing system allowing both users and staff to maintain greater control over their tickets, and makes communication and resolution of issues a seamless process.
Using JIRA
JIRA automatically generates an account when it receives an email; by default, you can log in to JIRA with your UMIACS email address (not username!) and UMIACS Kerberos password.
When you email JIRA, a ticket is created, and the email address your mail was sent from is added as a participant to the ticket -- this means that if you create a ticket using a non-UMIACS email address, you'll have to login to JIRA using that email address.
- Off site users use their email address and can request a password be emailed to them via this link.