HelpDesk: Difference between revisions

Revision as of 16:05, 16 June 2016

The UMIACS Help Desk provides Technical Support and Equipment procurement.

Help Desk Location: 3142 A.V. Williams Building
Help Desk Hours: 9:00am - 5:00pm Monday - Friday. (Excluding University Holidays)

@@ Line 1: / Line 1: @@
-If you need assistance, please contact the UMIACS Technical Staff.
+The UMIACS Help Desk provides Technical Support and Equipment procurement.
-To start a support ticket, log into [[Jira]] at https://intranet.umiacs.umd.edu/jira
+; Help Desk Location
+: 3142 A.V. Williams Building
+; Help Desk Hours
+: 9:00am - 5:00pm Monday - Friday. (Excluding University Holidays)
-UMIACS Technical Staff can also be reached by sending email to [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu].
+==How to Contact Support==
+; Email
-If you have a problem with your email or a problem that would be better addressed by speaking directly to a staffer, you can call or visit our Help Desk,
+: [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu].
+; Telephone
-* Monday - Friday
+: 301-405-1775
-** 9:00am - 5:00pm
+; [[Jira | JIRA Request Tracker]]
-The Help Desk is located in Room [[AVW3142|3142]] of the A.V. Williams Building, and can be reached by phone at 301-405-1775.