Windows/LaptopSupport: Difference between revisions
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In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options. In order to qualify for UMIACS support the laptop must meet the following | In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options. In order to qualify for UMIACS support the laptop must meet the following | ||
[[#Hardware Base Requirements | Base Requirements]]. | [[#Hardware Base Requirements | Base Requirements]]. | ||
==Hardware Base Requirements== | |||
In order to qualify for UMIACS laptop support, the hardware must meet the following requirements: | |||
*University Owned Hardware | |||
*Non-consumer model from a tier one vendor (Dell, Microsoft) | |||
*3 years OEM warranty/support (e.g. no refurbished equipment) | |||
*Readily available manufacturer diagnostic tools | |||
*Readily available hardware drivers | |||
Other hardware platforms may be considered on a case-by-case basis, subject to staff evaluation. | |||
==Support Levels== | ==Support Levels== | ||
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*'''What's left for you:''' | *'''What's left for you:''' | ||
:*Everything else. | :*Everything else. | ||
Revision as of 17:07, 7 November 2016
UMIACS Windows Laptop Support
In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options. In order to qualify for UMIACS support the laptop must meet the following Base Requirements.
Hardware Base Requirements
In order to qualify for UMIACS laptop support, the hardware must meet the following requirements:
- University Owned Hardware
- Non-consumer model from a tier one vendor (Dell, Microsoft)
- 3 years OEM warranty/support (e.g. no refurbished equipment)
- Readily available manufacturer diagnostic tools
- Readily available hardware drivers
Other hardware platforms may be considered on a case-by-case basis, subject to staff evaluation.
Support Levels
UMIACS Enterprise Laptop Support
The UMIACS Enterprise laptop support provides a secure computing platform with automated backups and security updates. This option is ideal for those dealing with sensitive data, or those who want a worry-free experience.
- What we provide:
- Operating System Installation and Maintenance
- University Licensed Software
- Security Updates (LANDesk)
- Data Backups (Druva)
- Data Protection (BitLocker)
- Hardware Diagnostics and Support
UMIACS Base Laptop Support
The UMIACS base laptop support serves as a primer for a development laptop. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Anti-virus, Microsoft Office, and MATLAB. You are then responsible for the maintenance and upkeep of the Operating System and any data stored on the computer.
- What we provide:
- Operating System Installation
- University Licensed Software
- Hardware Diagnostics and Support
- What's left for you:
- Data Backups and Protection
- Security Updates
- Operating System Maintenance
UMIACS Hardware Support
The UMIACS hardware support provides basic hardware diagnostics and warranty repairs, while allowing the user to have full control over the software and data stored on their laptop.
- What we provide:
- Hardware Diagnostics and Support
- What's left for you:
- Everything else.