Jira: Difference between revisions
No edit summary |
No edit summary |
||
| Line 1: | Line 1: | ||
JIRA is a request and bug tracker that UMIACS uses to provide our [[HelpDesk]] functionality to our users. It can be accessed [https://intranet.umiacs.umd.edu/jira here. | JIRA is a request and bug tracker that UMIACS uses to provide our [[HelpDesk]] functionality to our users. It can be accessed [https://intranet.umiacs.umd.edu/jira here]. | ||
It is a web based ticketing system that allows both users and staff to maintain greater control over their tickets and makes communication and resolution of issues a seamless process. | It is a web based ticketing system that allows both users and staff to maintain greater control over their tickets and makes communication and resolution of issues a seamless process. | ||
| Line 6: | Line 6: | ||
JIRA automatically generates an account when it receives an email. '''If you have a UMIACS account, you can log in to JIRA with your UMIACS username''' and UMIACS [[Kerberos]] password. Otherwise, when you email JIRA, a ticket is created, and the email address your mail was sent from is added as a participant to the ticket -- this means that if you create a ticket using a non-UMIACS email address, you'll have to login to JIRA using that email address to see the ticket. | JIRA automatically generates an account when it receives an email. '''If you have a UMIACS account, you can log in to JIRA with your UMIACS username''' and UMIACS [[Kerberos]] password. Otherwise, when you email JIRA, a ticket is created, and the email address your mail was sent from is added as a participant to the ticket -- this means that if you create a ticket using a non-UMIACS email address, you'll have to login to JIRA using that email address to see the ticket. | ||
===If you have a UMIACS account=== | |||
[[Image:Jira_login_new.png]] | [[Image:Jira_login_new.png]] | ||
===If you do not have a UMIACS account or submitted a ticket with a non-UMIACS address=== | |||
The first time you use a new address to submit a ticket you will get an automated email containing a link to set a password for the newly-created Jira account. After you have set your full name and password, you can log in with this email address and password. | |||
[[Image:Jira_offsite.png]] | |||
Revision as of 15:10, 12 March 2018
JIRA is a request and bug tracker that UMIACS uses to provide our HelpDesk functionality to our users. It can be accessed here.
It is a web based ticketing system that allows both users and staff to maintain greater control over their tickets and makes communication and resolution of issues a seamless process.
Using JIRA
JIRA automatically generates an account when it receives an email. If you have a UMIACS account, you can log in to JIRA with your UMIACS username and UMIACS Kerberos password. Otherwise, when you email JIRA, a ticket is created, and the email address your mail was sent from is added as a participant to the ticket -- this means that if you create a ticket using a non-UMIACS email address, you'll have to login to JIRA using that email address to see the ticket.
If you have a UMIACS account
If you do not have a UMIACS account or submitted a ticket with a non-UMIACS address
The first time you use a new address to submit a ticket you will get an automated email containing a link to set a password for the newly-created Jira account. After you have set your full name and password, you can log in with this email address and password.
