Network/VPN/Troubleshooting

This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.
Authentication Failure:
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials.
Solution:

• Windows:

1. Open the Pulse Secure client.
2. Right click on your desired connection and click on Forget Saved Settings
   
3. Re-enter your new credentials and reconnect.

• macOS:

1. Open the Ivanti Secure Access client.
2. Click on the 3 lines on the top left corner of the client (if you are using the New-UX client) and you will see a list of options. Click on Forget Settings
   
3. Re-enter your new credentials and reconnect.

Note: If you are using the Classic UI mode. Once you open the Ivanti Secure Access client, right click on the connection and you should see an option to Forget Saved Settings.

Upgrade Failure:
We have noticed some issues with VPN client auto upgrade. If you are prompted for an upgrade and the upgrade process is stuck, please delete and reinstall the VPN client! If you continue to have issues, please contact staff@umiacs.umd.edu.