Network/VPN/Troubleshooting

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This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.
Authentication Failure:
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials. Solution:

  • Windows:
  1. Open the Pulse Secure client.
  2. Right click on your desired connection and click on Forget Saved Settings
Forget pw windows.jpg
  1. Re-enter your new credentials and reconnect.
  • macOS:
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