Difference between revisions of "ClassAccounts/Manage"

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Class Accounts are provided through our [[Nexus]] infrastructure with a specific partition of nodes.  Each class will need to have the faculty member or TA(s) as the point of contacts for the class.  All students within the class will need to raise issues or questions through these points of contact who can relay or request support through our [[HelpDesk]].  Please refer to the [[ClassAccounts]] document for public facing information.
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Class Accounts are provided through our [[Nexus]] infrastructure with a specific partition of nodes.  Each class will need to have the faculty member or TA(s) as the point of contacts for the class.  All students within the class will need to raise issues or questions through these points of contact who can relay or request support through our [[HelpDesk]].  Please refer to the [[ClassAccounts]] documentation for further information.
  
 
=Request New Class=
 
=Request New Class=
 
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If you are a faculty member teaching a class and want to use our resources, send email to [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu] to create a ticket.  Please list or CC your TA(s) and what course you are teaching.  UMIACS staff will confirm the course through UMD Testudo and create the class within our [https://intranet.umiacs.umd.edu/requests/accounts/class/ Requests] application.  We will associate you and your TA(s) with the class to be able to manage it through this application.  If your TAs do not have existing UMIACS accounts, please sponsor a [[Accounts/Collaborator | collaborator account]] for them.
All classes will need to be requested the faculty teaching by sending email to [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu] to create a ticket.  Please list or cc your TA(s) and what course you are teaching.  UMIACS staff will confirm the course through UMD Testudo and create the class within our [https://intranet.umiacs.umd.edu/requests/accounts/class/ Requests] application.  We will associate the faculty member and TA(s) to be able to manage the class through this application as long as they have a UMIACS account.  If they don't we can advise through this ticket the faculty member how to create and sponsor a [[Accounts/Collaborator]] account in UMIACS.
 
  
 
Please include in your request any special storage allocation(s) you may need.
 
Please include in your request any special storage allocation(s) you may need.
  
Once the class is created Faculty/TAs may want to create class accounts for themselves (which is allowed).  This ensures you see the steps that other students will see when getting their account(s) and give you the ability to test and manage any local resources for the class.
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Once the class is created, you and your TAs may want to create class accounts for yourselves (which is allowed).  This ensures you see the steps that other students will see when getting their account(s) and give you the ability to test and manage any local resources for the class.
  
 
=Management of Users=
 
=Management of Users=
Once the class is created users go through the following lifecycle.
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Once the class is created, users go through the following lifecycle.
  
 
* Faculty/TAs will create requests in our [https://intranet.umiacs.umd.edu/requests/accounts/class/ Requests] application with the class dashboard.  This is done by entering a form with one or more email addresses.  We only support creating accounts for @umd.edu and @terpmail.umd.edu addresses.
 
* Faculty/TAs will create requests in our [https://intranet.umiacs.umd.edu/requests/accounts/class/ Requests] application with the class dashboard.  This is done by entering a form with one or more email addresses.  We only support creating accounts for @umd.edu and @terpmail.umd.edu addresses.
* Once a request for a student has been created from this email address they will receive an email with a URL including a token that is only good for 7 days. They would click this URL which will take them to a page to redeem their account by entering some information about themselves and select a password for their account.  
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* Once a request for a student has been created from this email address, they will receive an email with a URL including a token that is only good for 7 days. Once they click this URL, they will be taken to a page to redeem their account by entering some information about themselves and selecting a password for their account.  
** If the student does not redeem their account the Faculty/TAs can go into their class account request in the app and renew their token which will invalidate the old token and issue a new token then send a new email for account redemption.
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** If the student does not redeem their account, the Faculty/TAs can go into their class account request in the app and renew their token.  This will invalidate the old token and issue a new token and then send a new email for account redemption.
* Accounts that are redeemed will show up as pending in the Accounts Installed section of the class dashboard.  UMIACS Technical Staff will install class accounts that have been redeemed once a day (business day).  Once the account(s) are installed they are listed as installed and the student will receive an email with information on getting started with their class accounts.
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* Accounts that are redeemed will show up as pending in the Accounts Installed section of the class dashboard.  UMIACS Technical Staff will install class accounts that have been redeemed once per business day.  Once the account(s) are installed, they will be listed as installed on the class dashboard.  Each student will receive an email with information on getting started with their class account.
** Note that class accounts also need to setup [[Duo]] multi-factor authentication before getting access to the cluster.  They may see a message when trying to SSH <code>Access is not allowed because you are not enrolled in Duo. Please contact your organization's IT help desk.</code>.  They will need to follow the instructions in [[ClassAccounts#Registering_for_Duo]].
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** Note that class accounts also need to setup [[Duo]] multi-factor authentication before getting access to the cluster.  They may see a message when trying to SSH <code>Access is not allowed because you are not enrolled in Duo. Please contact your organization's IT help desk.</code>.  They will need to follow the instructions [[ClassAccounts#Registering_for_Duo | here]].
** If users do not provide a phone number when they redeem their account we can not reset their password automatically.  In this case the TA will need make a request to [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu] and will advise on the steps.
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** If users do not provide a phone number when they redeem their account, they will not be able to reset their password automatically in the event that they forget it.  In this case, the TA will need to [[HelpDesk | contact staff]and staff will advise on the steps.
 
* Faculty/TAs will need to communicate any special instructions or information with their students on how to use the computational resources.
 
* Faculty/TAs will need to communicate any special instructions or information with their students on how to use the computational resources.
  
 
=Deletion of Class=
 
=Deletion of Class=
We will notify and clean up all class account holder(s) tri-annually after the semester.
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We will notify and clean up all class account holder(s) tri-annually after the semester. Class accounts are liable to be archived and deleted as early as follows:
  
 
* Spring semesters: June 1st of same year
 
* Spring semesters: June 1st of same year
 
* Summer semesters: September 1st of same year
 
* Summer semesters: September 1st of same year
 
* Fall semesters: January 1st of next year
 
* Fall semesters: January 1st of next year

Revision as of 20:06, 9 September 2022

Class Accounts are provided through our Nexus infrastructure with a specific partition of nodes. Each class will need to have the faculty member or TA(s) as the point of contacts for the class. All students within the class will need to raise issues or questions through these points of contact who can relay or request support through our HelpDesk. Please refer to the ClassAccounts documentation for further information.

Request New Class

If you are a faculty member teaching a class and want to use our resources, send email to staff@umiacs.umd.edu to create a ticket. Please list or CC your TA(s) and what course you are teaching. UMIACS staff will confirm the course through UMD Testudo and create the class within our Requests application. We will associate you and your TA(s) with the class to be able to manage it through this application. If your TAs do not have existing UMIACS accounts, please sponsor a collaborator account for them.

Please include in your request any special storage allocation(s) you may need.

Once the class is created, you and your TAs may want to create class accounts for yourselves (which is allowed). This ensures you see the steps that other students will see when getting their account(s) and give you the ability to test and manage any local resources for the class.

Management of Users

Once the class is created, users go through the following lifecycle.

  • Faculty/TAs will create requests in our Requests application with the class dashboard. This is done by entering a form with one or more email addresses. We only support creating accounts for @umd.edu and @terpmail.umd.edu addresses.
  • Once a request for a student has been created from this email address, they will receive an email with a URL including a token that is only good for 7 days. Once they click this URL, they will be taken to a page to redeem their account by entering some information about themselves and selecting a password for their account.
    • If the student does not redeem their account, the Faculty/TAs can go into their class account request in the app and renew their token. This will invalidate the old token and issue a new token and then send a new email for account redemption.
  • Accounts that are redeemed will show up as pending in the Accounts Installed section of the class dashboard. UMIACS Technical Staff will install class accounts that have been redeemed once per business day. Once the account(s) are installed, they will be listed as installed on the class dashboard. Each student will receive an email with information on getting started with their class account.
    • Note that class accounts also need to setup Duo multi-factor authentication before getting access to the cluster. They may see a message when trying to SSH Access is not allowed because you are not enrolled in Duo. Please contact your organization's IT help desk.. They will need to follow the instructions here.
    • If users do not provide a phone number when they redeem their account, they will not be able to reset their password automatically in the event that they forget it. In this case, the TA will need to contact staff and staff will advise on the steps.
  • Faculty/TAs will need to communicate any special instructions or information with their students on how to use the computational resources.

Deletion of Class

We will notify and clean up all class account holder(s) tri-annually after the semester. Class accounts are liable to be archived and deleted as early as follows:

  • Spring semesters: June 1st of same year
  • Summer semesters: September 1st of same year
  • Fall semesters: January 1st of next year