Difference between revisions of "HelpDesk"

From UMIACS
Jump to navigation Jump to search
m
 
(7 intermediate revisions by 5 users not shown)
Line 1: Line 1:
If you need additional assistance, please contact the UMIACS Technical Staff.
+
The UMIACS Help Desk provides Technical Support and Equipment procurement.
  
To start a support ticket, log into [[Jira]] at https://intranet.umiacs.umd.edu/jira
+
; Help Desk Location
 +
: 3109 Brendan Iribe Center for Computer Science and Engineering
 +
; Virtual Help Desk Hours during COVID-19
 +
: 9:00am - 5:00pm Monday - Friday. (Excluding University Holidays)
  
UMIACS Technical Staff can also be reached by sending email to [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu].
+
==How to Contact Support==
 
+
; Email
If you have a problem with your email or a problem that would be better addressed by speaking directly to a staffer, you can call or visit our Help Desk,
+
: [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu]
 
+
; Telephone
* Monday - Friday
+
: [tel:+13014051775 (301) 405-1775]
** 9:00am - 5:00pm
+
; [[Jira | JIRA Request Tracker]]
 
 
The Help Desk is located in Room [[AVW3142|3142]] of the A.V. Williams Building, and can be reached by phone at 301-405-1775.
 

Latest revision as of 20:41, 12 June 2020

The UMIACS Help Desk provides Technical Support and Equipment procurement.

Help Desk Location
3109 Brendan Iribe Center for Computer Science and Engineering
Virtual Help Desk Hours during COVID-19
9:00am - 5:00pm Monday - Friday. (Excluding University Holidays)

How to Contact Support

Email
staff@umiacs.umd.edu
Telephone
(301) 405-1775
JIRA Request Tracker