HelpDesk: Difference between revisions

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If you need additional assistance, please contact the UMIACS Technical Staff.
The UMIACS Help Desk provides Technical Support and Equipment procurement.


To start a support ticket, log into [[Jira]] at https://intranet.umiacs.umd.edu/jira
; Help Desk Location
: 3109 Brendan Iribe Center for Computer Science and Engineering
; Virtual Help Desk Hours during COVID-19
: 9:00am - 5:00pm Monday - Friday. (Excluding University Holidays)


UMIACS Technical Staff can also be reached by sending email to [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu].
==How to Contact Support==
 
; Email
If you have a problem with your email or a problem that would be better addressed by speaking directly to a staffer, you can call or visit our Help Desk,
: [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu]
 
; Telephone
* Monday - Friday
: [tel:+13014051775 (301) 405-1775]
** 9:00am - 5:00pm
; [[Jira | JIRA Request Tracker]]
 
The Help Desk is located in Room [[AVW3142|3142]] of the A.V. Williams Building, and can be reached by phone at 301-405-1775.

Revision as of 20:41, 12 June 2020

The UMIACS Help Desk provides Technical Support and Equipment procurement.

Help Desk Location
3109 Brendan Iribe Center for Computer Science and Engineering
Virtual Help Desk Hours during COVID-19
9:00am - 5:00pm Monday - Friday. (Excluding University Holidays)

How to Contact Support

Email
staff@umiacs.umd.edu
Telephone
(301) 405-1775
JIRA Request Tracker