HelpDesk: Difference between revisions

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If you need additional assistance, please contact the UMIACS Technical Staff.
The UMIACS Help Desk provides Technical Support and Equipment Procurement.


To start a trouble ticket, log into [[Jira]] at https://intranet.umiacs.umd.edu/jira
; Help Desk Location
: Brendan Iribe Center for Computer Science and Engineering Room 3109
: 8125 Paint Branch Drive
: College Park, MD 20742
; Help Desk Hours
: 9:00am - 5:00pm Monday - Friday (excluding [https://phr-app6.umd.edu/holidays/ University Holidays])


UMIACS Technical Staff can also be reached by sending email to [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu].
==How to Contact Staff==
 
; Email
If you have a problem with your email or a problem that would be better addressed by speaking to directly to a staffer, you can call or visit our Help Desk,
: [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu] for technical support
 
: [mailto:orders@umiacs.umd.edu orders@umiacs.umd.edu] for equipment procurement
* Monday - Friday
; Telephone
** 9:00am - 5:00pm
: [tel:+13014051775 (301) 405-1775]
 
; [[Jira | JIRA Request Tracker]]
The Help Desk is located in Room [[AVW3142|3142]] of the A.V. Williams Building, and can be reached by phone at 301-405-1775.

Latest revision as of 18:23, 25 March 2024

The UMIACS Help Desk provides Technical Support and Equipment Procurement.

Help Desk Location
Brendan Iribe Center for Computer Science and Engineering Room 3109
8125 Paint Branch Drive
College Park, MD 20742
Help Desk Hours
9:00am - 5:00pm Monday - Friday (excluding University Holidays)

How to Contact Staff

Email
staff@umiacs.umd.edu for technical support
orders@umiacs.umd.edu for equipment procurement
Telephone
(301) 405-1775
JIRA Request Tracker