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If you need assistance, please contact the UMIACS Technical Staff.

To start a support ticket, log into Jira at

UMIACS Technical Staff can also be reached by sending email to

If you have a problem with your email or a problem that would be better addressed by speaking directly to a staffer, you can call or visit our Help Desk,

  • Monday - Friday
    • 9:00am - 5:00pm

The Help Desk is located in Room 3142 of the A.V. Williams Building, and can be reached by phone at 301-405-1775.