Difference between revisions of "HelpDesk/COVID"

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==Current Level==
 
==Current Level==
 
The current precautionary level that the Help Desk is operating at / level of community transmission in Prince George's County as of 9am on the first business day of this week is:
 
The current precautionary level that the Help Desk is operating at / level of community transmission in Prince George's County as of 9am on the first business day of this week is:
<p style="font-size:72px"><span style="color:#ffd700">Moderate</span></p>
+
<p style="font-size:72px"><span style="color:#ffd700">Low</span></p>
  
 
Please see below for an overview of what this means as well as level-specific details.
 
Please see below for an overview of what this means as well as level-specific details.
  
 
==Overview==
 
==Overview==
Beginning with the Fall 2021 semester, the help desk is operating with varying levels of health and safety precautions based on the status of the ongoing COVID-19 pandemic. The level that we are operating in is analogous to the current community transmission level reported by the [https://covid.cdc.gov/covid-data-tracker/#county-view CDC COVID Data Tracker]. We are following Prince George’s County specifically.
+
Beginning with the Fall 2021 semester, the help desk will be operating with varying levels of health and safety precautions based on the status of the ongoing COVID-19 pandemic. The level that we are operating in is analogous to the current community level reported by the [https://www.cdc.gov/coronavirus/2019-ncov/your-health/covid-by-county.html CDC COVID-19 Community Levels]. We are following Prince George’s County specifically.
  
It is implicit on all restrictions/lack thereof that are described below that we will follow UMD guidance as a bare minimum — regardless of the CDC’s transmission status for Prince George’s County — since we fall under UMD’s immediate administrative umbrella.
+
It is implicit on all restrictions/lack thereof that are described below that we will follow UMD guidance as a bare minimum — regardless of the CDC’s community level for Prince George’s County — since we fall under UMD’s immediate administrative umbrella.
  
 
We will assess the CDC level for Prince George's County at 9am on the first business day of each week and adjust the precautionary level we are in accordingly. Unless mandated by UMD, the safety precautions will not change any further until they are reevaluated at 9am on the first business day of the following week.
 
We will assess the CDC level for Prince George's County at 9am on the first business day of each week and adjust the precautionary level we are in accordingly. Unless mandated by UMD, the safety precautions will not change any further until they are reevaluated at 9am on the first business day of the following week.
  
The below sections detail what the current community transmission level is and what the precautionary steps we are taking in each level are. We will also post signage on the door of the help desk (changing at 9am on the first business day of every week, if applicable) detailing the same.
+
The below sections detail what the current community level is and what the precautionary steps we are taking in each level are. We will also post signage on the door of the help desk (changing at 9am on the first business day of every week, if applicable) detailing the same.
 +
 
 +
We are considering the help desk a "shared laboratory" in UMD parlance and will abide by any mask guidance above us at either the Institute, University, or County level affecting us.
  
 
As a reminder, our business hours are 9am-5pm M-F. We observe all [https://phr-app6.umd.edu/holidays/ UMD-observed holidays].
 
As a reminder, our business hours are 9am-5pm M-F. We observe all [https://phr-app6.umd.edu/holidays/ UMD-observed holidays].
  
 
==Precautionary Levels==
 
==Precautionary Levels==
The two indicators used by the CDC to determine the level of community transmission (and therefore used by us to determine our precautionary levels are):
+
The three metrics used by the CDC to determine the community level (and therefore used by us to determine our precautionary levels are):
* Total new cases per 100,000 persons in the past 7 days
+
* New COVID-19 admissions per 100,000 population in the past 7 days
* Percentage of Nucleic Acid Amplification Tests (NAATs, hereafter referred to as just "tests") that are positive during the past 7 days  
+
* Percent of staffed inpatient beds occupied by COVID-19 patients
 
+
* Total new COVID-19 cases per 100,000 population in the past 7 days
If the two indicators suggest different transmission levels, the higher level is selected.
 
  
 
===<span style="color:red">High</span>===
 
===<span style="color:red">High</span>===
This is defined by the CDC as the county having more than 100 new positive COVID-19 cases per 100,000 people per week <b>OR</b> more than 10% overall positive COVID-19 tests per week.
+
This is defined by the CDC as the county having either:
 +
* Fewer than 200 new positive COVID-19 cases per 100,000 population in the past 7 days <b>AND</b> (20 or more new COVID-19 admissions per 100,000 population in the past 7 days <b>OR</b> 15 percent or higher of staffed inpatient beds occupied by COVID-19 patients)
 +
: <b>OR</b>
 +
* 200 or more new positive COVID-19 cases per 100,000 population in the past 7 days <b>AND</b> (10 or more new COVID-19 admissions per 100,000 population in the past 7 days <b>OR</b> 10 percent or higher of staffed inpatient beds occupied by COVID-19 patients)
  
 
If we are in the High precautionary level, the help desk will:
 
If we are in the High precautionary level, the help desk will:
* Require masks for all technical staff working anywhere onsite indoors, other than in their own personal office with all doors closed
 
 
* Leave the doors to the help desk closed at all times
 
* Leave the doors to the help desk closed at all times
 
* Only perform scheduled equipment pickup/drop-off at the help desk (outside of the front door)
 
* Only perform scheduled equipment pickup/drop-off at the help desk (outside of the front door)
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* Not enter offices or labs if they are currently occupied or have been occupied within the last hour
 
* Not enter offices or labs if they are currently occupied or have been occupied within the last hour
  
===<span style="color:orange">Substantial</span>===
+
===<span style="color:#ffd700">Medium/Moderate</span>===
This is defined by the CDC as the county having between 50 and 99.99 new positive COVID-19 cases per 100,000 people per week <b>OR</b> between 8% and 9.99% overall positive COVID-19 tests per week.
+
This is defined by the CDC as the county having either:
 +
* Fewer than 200 new positive COVID-19 cases per 100,000 population in the past 7 days <b>AND</b> between 10 and 19.9 new COVID-19 admissions per 100,000 population in the past 7 days <b>AND</b> between 10 and 14.9 percent of staffed inpatient beds occupied by COVID-19 patients
 +
: <b>OR</b>
 +
* 200 or more new positive COVID-19 cases per 100,000 population in the past 7 days <b>AND</b> less than 10 new COVID-19 admissions per 100,000 population in the past 7 days <b>AND</b> less than 10 percent of staffed inpatient beds occupied by COVID-19 patients
  
If we are in the Substantial precautionary level, the help desk will:
+
If we are in the Medium/Moderate precautionary level, the help desk will:
* Require masks for all technical staff working anywhere onsite indoors, other than in their own personal office with all doors closed
 
 
* Leave the doors to the help desk closed at all times
 
* Leave the doors to the help desk closed at all times
* Prefer virtual consultations to in-person ones - if you prefer to interact with us in person (as the person seeking help), all synchronous in-person interactions will take place at [[TechStaffBar | designated areas]] and should be scheduled ahead of time
 
* Enter offices or labs regardless of occupancy status '''provided all individuals inside are masked if UMD or PG County has stated masks are required'''
 
 
===<span style="color:#ffd700">Moderate</span>===
 
This is defined by the CDC as the county having between 10 and 49.99 new positive COVID-19 cases per 100,000 people per week <b>OR</b> between 5% and 7.99% overall positive COVID-19 tests per week.
 
 
If we are in the Moderate precautionary level, the help desk will:
 
* Have an optional mask policy for technical staff in all places '''if UMD has stated masks are optional'''
 
* Leave the front door to the help desk open for unscheduled interactions during business hours
 
 
* Prefer virtual consultations to in-person ones
 
* Prefer virtual consultations to in-person ones
* Enter offices or labs regardless of occupancy status '''provided all individuals inside are masked if UMD or PG County has stated masks are required'''
+
* Enter offices or labs regardless of occupancy status
  
 
===<span style="color:blue">Low</span>===
 
===<span style="color:blue">Low</span>===
This is defined by the CDC as the county having less than 10 new positive COVID-19 cases per 100,000 people per week <b>OR</b> less than 5% overall positive COVID-19 tests per week.
+
This is defined by the CDC as the county having fewer than 200 new positive COVID-19 cases per 100,000 population in the past 7 days <b>AND</b> less than 10 new positive COVID-19 cases per 100,000 people per week <b>AND</b> less than 10 percent of staff inpatient beds occupied by COVID-19 patients.
  
 
If we are in the Low precautionary level, the help desk will:
 
If we are in the Low precautionary level, the help desk will:
* Have an optional mask policy for technical staff in all places '''if UMD has stated masks are optional'''
 
 
* Leave the front door to the help desk open for unscheduled interactions during business hours
 
* Leave the front door to the help desk open for unscheduled interactions during business hours
* Enter offices or labs regardless of occupancy status '''provided all individuals inside are masked if UMD or PG County has stated masks are required'''
+
* Enter offices or labs regardless of occupancy status
 
* Essentially be operating at normal capacity (pre-COVID levels)
 
* Essentially be operating at normal capacity (pre-COVID levels)

Revision as of 19:08, 14 March 2022

Current Level

The current precautionary level that the Help Desk is operating at / level of community transmission in Prince George's County as of 9am on the first business day of this week is:

Low

Please see below for an overview of what this means as well as level-specific details.

Overview

Beginning with the Fall 2021 semester, the help desk will be operating with varying levels of health and safety precautions based on the status of the ongoing COVID-19 pandemic. The level that we are operating in is analogous to the current community level reported by the CDC COVID-19 Community Levels. We are following Prince George’s County specifically.

It is implicit on all restrictions/lack thereof that are described below that we will follow UMD guidance as a bare minimum — regardless of the CDC’s community level for Prince George’s County — since we fall under UMD’s immediate administrative umbrella.

We will assess the CDC level for Prince George's County at 9am on the first business day of each week and adjust the precautionary level we are in accordingly. Unless mandated by UMD, the safety precautions will not change any further until they are reevaluated at 9am on the first business day of the following week.

The below sections detail what the current community level is and what the precautionary steps we are taking in each level are. We will also post signage on the door of the help desk (changing at 9am on the first business day of every week, if applicable) detailing the same.

We are considering the help desk a "shared laboratory" in UMD parlance and will abide by any mask guidance above us at either the Institute, University, or County level affecting us.

As a reminder, our business hours are 9am-5pm M-F. We observe all UMD-observed holidays.

Precautionary Levels

The three metrics used by the CDC to determine the community level (and therefore used by us to determine our precautionary levels are):

  • New COVID-19 admissions per 100,000 population in the past 7 days
  • Percent of staffed inpatient beds occupied by COVID-19 patients
  • Total new COVID-19 cases per 100,000 population in the past 7 days

High

This is defined by the CDC as the county having either:

  • Fewer than 200 new positive COVID-19 cases per 100,000 population in the past 7 days AND (20 or more new COVID-19 admissions per 100,000 population in the past 7 days OR 15 percent or higher of staffed inpatient beds occupied by COVID-19 patients)
OR
  • 200 or more new positive COVID-19 cases per 100,000 population in the past 7 days AND (10 or more new COVID-19 admissions per 100,000 population in the past 7 days OR 10 percent or higher of staffed inpatient beds occupied by COVID-19 patients)

If we are in the High precautionary level, the help desk will:

  • Leave the doors to the help desk closed at all times
  • Only perform scheduled equipment pickup/drop-off at the help desk (outside of the front door)
  • Not be able to guarantee immediate response to walk-bys or phone calls
  • First try to solve things remotely until we have exhausted our ability to do so - if we are not able to do so, all synchronous in-person interactions will take place at designated areas and should be scheduled ahead of time
  • Not enter offices or labs if they are currently occupied or have been occupied within the last hour

Medium/Moderate

This is defined by the CDC as the county having either:

  • Fewer than 200 new positive COVID-19 cases per 100,000 population in the past 7 days AND between 10 and 19.9 new COVID-19 admissions per 100,000 population in the past 7 days AND between 10 and 14.9 percent of staffed inpatient beds occupied by COVID-19 patients
OR
  • 200 or more new positive COVID-19 cases per 100,000 population in the past 7 days AND less than 10 new COVID-19 admissions per 100,000 population in the past 7 days AND less than 10 percent of staffed inpatient beds occupied by COVID-19 patients

If we are in the Medium/Moderate precautionary level, the help desk will:

  • Leave the doors to the help desk closed at all times
  • Prefer virtual consultations to in-person ones
  • Enter offices or labs regardless of occupancy status

Low

This is defined by the CDC as the county having fewer than 200 new positive COVID-19 cases per 100,000 population in the past 7 days AND less than 10 new positive COVID-19 cases per 100,000 people per week AND less than 10 percent of staff inpatient beds occupied by COVID-19 patients.

If we are in the Low precautionary level, the help desk will:

  • Leave the front door to the help desk open for unscheduled interactions during business hours
  • Enter offices or labs regardless of occupancy status
  • Essentially be operating at normal capacity (pre-COVID levels)