Jira: Difference between revisions

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Jira is a request and bug tracker that UMIACS uses to provide our [[HelpDesk]] functionality to our users.
JIRA is a request and bug tracker that UMIACS uses to provide our [[HelpDesk]] functionality to our users. It can be accessed [https://intranet.umiacs.umd.edu/jira here. ]


https://intranet.umiacs.umd.edu/jira
It is a web based ticketing system allowing both users and staff to maintain greater control over their tickets, and makes communication and resolution of issues a seamless process.


It is a web based ticketing system that allows interactions of tickets though the web and email.  It allows users a better way to interact with Staff and more control over their tickets.
== Using JIRA ==


Accounts are created the first time the system receives a email from a user.  Your username is always your email address.


* UMIACS users can use their UMIACS email address (username@umiacs.umd.edu) and UMIACS [[Kerberos]] password to authenticate
JIRA automatically generates an account when it receives an email; '''by default, you can log in to JIRA with your UMIACS email address (not username!)''' and UMIACS [[Kerberos]] password.
 
[[Image:Jira_login.png]]
 
When you email JIRA, a ticket is created, and the email address your mail was sent from is added as a participant to the ticket -- this means that if you create a ticket using a non-UMIACS email address, you'll have to login to JIRA using that email address.
 
* Off site users use their email address and can request a password be emailed to them via this [https://intranet.umiacs.umd.edu/jira/secure/ForgotLoginDetails!default.jspa link].
* Off site users use their email address and can request a password be emailed to them via this [https://intranet.umiacs.umd.edu/jira/secure/ForgotLoginDetails!default.jspa link].

Revision as of 15:20, 10 August 2012

JIRA is a request and bug tracker that UMIACS uses to provide our HelpDesk functionality to our users. It can be accessed here.

It is a web based ticketing system allowing both users and staff to maintain greater control over their tickets, and makes communication and resolution of issues a seamless process.

Using JIRA

JIRA automatically generates an account when it receives an email; by default, you can log in to JIRA with your UMIACS email address (not username!) and UMIACS Kerberos password.

File:Jira login.png

When you email JIRA, a ticket is created, and the email address your mail was sent from is added as a participant to the ticket -- this means that if you create a ticket using a non-UMIACS email address, you'll have to login to JIRA using that email address.

  • Off site users use their email address and can request a password be emailed to them via this link.