Difference between revisions of "Jira"

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JIRA is a request and bug tracker that UMIACS uses to provide our [[HelpDesk]] functionality to our users. It can be accessed [https://intranet.umiacs.umd.edu/jira here. ]
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JIRA is a request and bug tracker that UMIACS uses to provide our [[HelpDesk]] functionality to our users. It can be accessed [https://intranet.umiacs.umd.edu/jira here].
  
 
It is a web based ticketing system that allows both users and staff to maintain greater control over their tickets and makes communication and resolution of issues a seamless process.  
 
It is a web based ticketing system that allows both users and staff to maintain greater control over their tickets and makes communication and resolution of issues a seamless process.  
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JIRA automatically generates an account when it receives an email. '''If you have a UMIACS account, you can log in to JIRA with your UMIACS username''' and UMIACS [[Kerberos]] password. Otherwise, when you email JIRA, a ticket is created, and the email address your mail was sent from is added as a participant to the ticket -- this means that if you create a ticket using a non-UMIACS email address, you'll have to login to JIRA using that email address to see the ticket.
 
JIRA automatically generates an account when it receives an email. '''If you have a UMIACS account, you can log in to JIRA with your UMIACS username''' and UMIACS [[Kerberos]] password. Otherwise, when you email JIRA, a ticket is created, and the email address your mail was sent from is added as a participant to the ticket -- this means that if you create a ticket using a non-UMIACS email address, you'll have to login to JIRA using that email address to see the ticket.
  
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===If you have a UMIACS account===
 
[[Image:Jira_login_new.png]]
 
[[Image:Jira_login_new.png]]
  
* Off site users use their email address and can request a password be emailed to them via this [https://intranet.umiacs.umd.edu/jira/secure/ForgotLoginDetails!default.jspa link]. '''(For external users only!)'''
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===If you do not have a UMIACS account or submitted a ticket with a non-UMIACS address===
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The first time you use a new address to submit a ticket you will get an automated email containing a link to set a password for the newly-created Jira account. After you have set your full name and password, you can log in with this email address and password.
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[[Image:Jira_offsite.png]]

Revision as of 15:10, 12 March 2018

JIRA is a request and bug tracker that UMIACS uses to provide our HelpDesk functionality to our users. It can be accessed here.

It is a web based ticketing system that allows both users and staff to maintain greater control over their tickets and makes communication and resolution of issues a seamless process.

Using JIRA

JIRA automatically generates an account when it receives an email. If you have a UMIACS account, you can log in to JIRA with your UMIACS username and UMIACS Kerberos password. Otherwise, when you email JIRA, a ticket is created, and the email address your mail was sent from is added as a participant to the ticket -- this means that if you create a ticket using a non-UMIACS email address, you'll have to login to JIRA using that email address to see the ticket.

If you have a UMIACS account

Jira login new.png

If you do not have a UMIACS account or submitted a ticket with a non-UMIACS address

The first time you use a new address to submit a ticket you will get an automated email containing a link to set a password for the newly-created Jira account. After you have set your full name and password, you can log in with this email address and password.

Jira offsite.png