Difference between revisions of "Jira"

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== Using JIRA ==
 
== Using JIRA ==
JIRA automatically generates an account when it receives an email. '''If you have a UMIACS account, you can log in to JIRA with your UMIACS username and password'''. Otherwise, when you email JIRA, a ticket is created, and the email address your mail was sent from is added as a participant to the ticket -- this means that if you create a ticket using a non-UMIACS email address, you'll have to login to JIRA using that email address to see the ticket.
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JIRA automatically creates accounts for UMIACS Account holders. '''If you have a UMIACS account, you can log in to JIRA using the UMIACS Single Sign On service''. Otherwise, when you email JIRA, a ticket is created, and the email address your mail was sent from is added as a participant to the ticket -- this means that if you create a ticket using a non-UMIACS email address, you'll have to login to JIRA using that email address to see the ticket.
  
 
===If you have a UMIACS account===
 
===If you have a UMIACS account===
[[Image:Jira_login_new.png]]
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Simply login to Jira's Customer Portal [0] and you will be redirected to the UMIACS Single Single Sign On to login with your UMIACS credentials.
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[0] https://intranet.umiacs.umd.edu/jira/servicedesk/customer/portal/
  
 
===If you do not have a UMIACS account or submitted a ticket with a non-UMIACS address===
 
===If you do not have a UMIACS account or submitted a ticket with a non-UMIACS address===
The first time you use a new address to submit a ticket you will get an automated email containing a link to set a password for the newly-created Jira account. After you have set your full name and password, you can log in with this email address and password.
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The first time you use a new address to submit a ticket you will get an automated email containing a link to set a password for the newly-created Jira account. After you have set your full name and password, you can log in with this email address and password at the external user page [1].
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[1] https://intranet.umiacs.umd.edu/jira/servicedesk/customer/user/login?nosso
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[[Image:Jira_offsite.png]]
 
[[Image:Jira_offsite.png]]

Revision as of 16:03, 1 February 2019

JIRA is a request and bug tracker that UMIACS uses to provide our HelpDesk functionality to our users. It can be accessed here.

It is a web based ticketing system that allows both users and staff to maintain greater control over their tickets and makes communication and resolution of issues a seamless process.

Using JIRA

JIRA automatically creates accounts for UMIACS Account holders. 'If you have a UMIACS account, you can log in to JIRA using the UMIACS Single Sign On service. Otherwise, when you email JIRA, a ticket is created, and the email address your mail was sent from is added as a participant to the ticket -- this means that if you create a ticket using a non-UMIACS email address, you'll have to login to JIRA using that email address to see the ticket.

If you have a UMIACS account

Simply login to Jira's Customer Portal [0] and you will be redirected to the UMIACS Single Single Sign On to login with your UMIACS credentials.

[0] https://intranet.umiacs.umd.edu/jira/servicedesk/customer/portal/

If you do not have a UMIACS account or submitted a ticket with a non-UMIACS address

The first time you use a new address to submit a ticket you will get an automated email containing a link to set a password for the newly-created Jira account. After you have set your full name and password, you can log in with this email address and password at the external user page [1].

[1] https://intranet.umiacs.umd.edu/jira/servicedesk/customer/user/login?nosso


Jira offsite.png