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===Helpdesk Hours for Dec 21 (mon) Dec 22 (tue)===
The UMIACS Helpdesk will operate on shortened help desk hours on Dec 21 and 22.  We will only be open from 1:30pm - 3:30pm but we will be fielding email requests (staff@umiacs.umd.edu).  <br>


===Helpdesk Closed from December 23 till January 4th===
===Helpdesk Closed from December 23 till January 4th===
The UMIACS Helpdesk will be closed from December 23rd till January 4th at 9am.
The UMIACS Helpdesk and UMD campus will be closed from December 23rd till January 4th at 9am.


===Helpdesk Hours for Dec 21 (mon) Dec 22 (tue)===
===Outage of Biomolecular Sciences Building Emergency Electrical Systems===
The UMIACS Helpdesk will operate on shortened help desk hours on Dec 21 and 22.  We will only be open from 1:30pm - 3:30pm but we will be fielding email requests (staff@umiacs.umd.edu). <br>
FM has posted an outage of the emergency electrical systems for the Biomolecular Sciences Building on 12/28/2009 from 7:30 am until 1:30 pm. This should not effect regular building power, but some hallway lights tied to the emergency power and the building's elevator, are likely to be out of service.
 
While we have been assured by FM and NTS that this outage should not effect the normal building power or the network connectivity within the building, previous unplanned outages effecting the emergency electrical have also effected the building's external network connectivity, so there is a chance that network problems could arise with this outage. If there is an outage someone from staff will work to resolve any issues that remain, but will be unable to do anything to restore access until the end of the outage.  
 
Machines in AV Williams should be unaffected by this, so if you have concerns about the outage of need to get access to your files during the outage, for most data machines in AV Williams can be used. If you are unsure about what machines, if any, you can use to access your data, if the BSB network is down, please mail staff with the path to the data you are concerned about and we will let you know if what possible alternate methods of accessing your data exist.


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Revision as of 18:35, 22 December 2009

Anouncements

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CLIP File System Downtime, Dec 22

Tuesday
December 22
10am

duc
hadoop
gale
parse-lm
ncbi2
ace
sdr
qa2

Helpdesk Hours for Dec 21 (mon) Dec 22 (tue)

The UMIACS Helpdesk will operate on shortened help desk hours on Dec 21 and 22. We will only be open from 1:30pm - 3:30pm but we will be fielding email requests (staff@umiacs.umd.edu).

Helpdesk Closed from December 23 till January 4th

The UMIACS Helpdesk and UMD campus will be closed from December 23rd till January 4th at 9am.

Outage of Biomolecular Sciences Building Emergency Electrical Systems

FM has posted an outage of the emergency electrical systems for the Biomolecular Sciences Building on 12/28/2009 from 7:30 am until 1:30 pm. This should not effect regular building power, but some hallway lights tied to the emergency power and the building's elevator, are likely to be out of service.

While we have been assured by FM and NTS that this outage should not effect the normal building power or the network connectivity within the building, previous unplanned outages effecting the emergency electrical have also effected the building's external network connectivity, so there is a chance that network problems could arise with this outage. If there is an outage someone from staff will work to resolve any issues that remain, but will be unable to do anything to restore access until the end of the outage.

Machines in AV Williams should be unaffected by this, so if you have concerns about the outage of need to get access to your files during the outage, for most data machines in AV Williams can be used. If you are unsure about what machines, if any, you can use to access your data, if the BSB network is down, please mail staff with the path to the data you are concerned about and we will let you know if what possible alternate methods of accessing your data exist.

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Please see our HelpDesk for additional support.

Technical Reference

Welcome to UMIACS Wiki. This is the main place to find documentation and information about your account and the technical services that UMIACS offers. If this is your first time please start here Getting Started.

We provide many Core Services which include EMail, Backups and VPN.

We have lots of specific Lab Facilities that you may be interested in.

Please check here if you are interested in Ordering Equipment.