Difference between revisions of "Network/VPN/Troubleshooting"

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This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.<br>
 
This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.<br>
'''Authentication Failure''':<br>
+
'''Authentication Failure:'''<br>
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials.
+
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials.<br>
 +
'''Solution:'''
 +
* '''Windows:'''
 +
:# Open the Pulse Secure client.
 +
:# Right click on your desired connection and click on <code>Forget Saved Settings</code><br>[[File:Forget_pw_windows.jpg|300px]]
 +
:# Re-enter your new credentials and reconnect.
 +
 
 +
* '''macOS:'''
 +
:# Open the Pulse Secure client.
 +
:# Click and hold the right mouse button to see all the options and release it on <code>Forget Saved Settings</code><br>[[File:Forget-pw-mac.png|300px]]
 +
:# Re-enter your new credentials and reconnect.

Latest revision as of 20:43, 5 October 2021

This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.
Authentication Failure:
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials.
Solution:

  • Windows:
  1. Open the Pulse Secure client.
  2. Right click on your desired connection and click on Forget Saved Settings
    Forget pw windows.jpg
  3. Re-enter your new credentials and reconnect.
  • macOS:
  1. Open the Pulse Secure client.
  2. Click and hold the right mouse button to see all the options and release it on Forget Saved Settings
    Forget-pw-mac.png
  3. Re-enter your new credentials and reconnect.