Network/VPN/Troubleshooting: Difference between revisions
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This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.<br> | This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.<br> | ||
'''Authentication Failure:'''<br> | '''Authentication Failure:'''<br> | ||
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials. | This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials.<br> | ||
'''Solution:''' | '''Solution:''' | ||
* '''Windows:''' | * '''Windows:''' | ||
:# Open the Pulse Secure client. | :# Open the Pulse Secure client. | ||
:# Right click on your desired connection and click on <code>Forget Saved Settings</code> | :# Right click on your desired connection and click on <code>Forget Saved Settings</code><br>[[File:Forget_pw_windows.jpg|300px]] | ||
:# Re-enter your new credentials and reconnect. | :# Re-enter your new credentials and reconnect. | ||
* '''macOS:''' | * '''macOS:''' | ||
:# Open the Pulse Secure client. | |||
:# Click and hold the right mouse button to see all the options and release it on <code>Forget Saved Settings</code><br>[[File:Forget-pw-mac.png|300px]] | |||
:# Re-enter your new credentials and reconnect. | |||
Revision as of 20:43, 5 October 2021
This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.
Authentication Failure:
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials.
Solution:
- Windows:
- Open the Pulse Secure client.
- Right click on your desired connection and click on
Forget Saved Settings
- Re-enter your new credentials and reconnect.
- macOS:
- Open the Pulse Secure client.
- Click and hold the right mouse button to see all the options and release it on
Forget Saved Settings
- Re-enter your new credentials and reconnect.
