Difference between revisions of "Network/VPN/Troubleshooting"
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This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.<br> | This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.<br> | ||
| − | '''Authentication Failure''' | + | '''Authentication Failure:'''<br> |
| − | This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials. | + | This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials.<br> |
| + | '''Solution:''' | ||
| + | * '''Windows:''' | ||
| + | :# Open the Pulse Secure client. | ||
| + | :# Right click on your desired connection and click on <code>Forget Saved Settings</code><br>[[File:Forget_pw_windows.jpg|300px]] | ||
| + | :# Re-enter your new credentials and reconnect. | ||
| + | |||
| + | * '''macOS:''' | ||
| + | :# Open the Pulse Secure client. | ||
| + | :# Click and hold the right mouse button to see all the options and release it on <code>Forget Saved Settings</code><br>[[File:Forget-pw-mac.png|300px]] | ||
| + | :# Re-enter your new credentials and reconnect. | ||
Latest revision as of 20:43, 5 October 2021
This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.
Authentication Failure:
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials.
Solution:
- Windows:
- Open the Pulse Secure client.
- Right click on your desired connection and click on
Forget Saved Settings
- Re-enter your new credentials and reconnect.
- macOS:
- Open the Pulse Secure client.
- Click and hold the right mouse button to see all the options and release it on
Forget Saved Settings
- Re-enter your new credentials and reconnect.
