Difference between revisions of "Network/VPN/Troubleshooting"
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This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.<br> | This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.<br> | ||
− | '''Authentication Failure''' | + | '''Authentication Failure:'''<br> |
− | This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials. | + | This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials.<br> |
+ | '''Solution:''' | ||
+ | * '''Windows:''' | ||
+ | :# Open the Pulse Secure client. | ||
+ | :# Right click on your desired connection and click on <code>Forget Saved Settings</code><br>[[File:Forget_pw_windows.jpg|300px]] | ||
+ | :# Re-enter your new credentials and reconnect. | ||
+ | |||
+ | * '''macOS:''' | ||
+ | :# Open the Pulse Secure client. | ||
+ | :# Click and hold the right mouse button to see all the options and release it on <code>Forget Saved Settings</code><br>[[File:Forget-pw-mac.png|300px]] | ||
+ | :# Re-enter your new credentials and reconnect. |
Latest revision as of 20:43, 5 October 2021
This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.
Authentication Failure:
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials.
Solution:
- Windows:
- macOS: