Network/VPN/Troubleshooting: Difference between revisions

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This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.<br>
This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.<br>
'''Authentication Failure:'''<br>
'''Authentication Failure:'''<br>
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials.
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials.<br>
'''Solution:'''
'''Solution:'''
* '''Windows:'''
* '''Windows:'''

Revision as of 20:43, 5 October 2021

This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.
Authentication Failure:
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials.
Solution:

  • Windows:
  1. Open the Pulse Secure client.
  2. Right click on your desired connection and click on Forget Saved Settings
    Forget pw windows.jpg
  3. Re-enter your new credentials and reconnect.
  • macOS:
  1. Open the Pulse Secure client.
  2. Click and hold the right mouse button to see all the options and release it on Forget Saved Settings
    Forget-pw-mac.png
  3. Re-enter your new credentials and reconnect.