Difference between revisions of "Network/VPN/Troubleshooting"

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This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.<br>
 
This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.<br>
'''Authentication Failure''':<br>
+
'''Authentication Failure:'''<br>
 
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials.
 
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials.
 +
'''Solution:'''
 +
* '''Windows:'''
 +
:# Open the Pulse Secure client.
 +
:# Right click on your desired connection and click on <code>Forget Saved Settings</code>
 +
:: [[File:Forget_pw_windows.jpg|300px]]
 +
 +
* '''macOS:'''

Revision as of 16:42, 20 August 2021

This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.
Authentication Failure:
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials. Solution:

  • Windows:
  1. Open the Pulse Secure client.
  2. Right click on your desired connection and click on Forget Saved Settings
Forget pw windows.jpg
  • macOS: