Difference between revisions of "Network/VPN/Troubleshooting"

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:# Right click on your desired connection and click on <code>Forget Saved Settings</code>
 
:# Right click on your desired connection and click on <code>Forget Saved Settings</code>
 
:: [[File:Forget_pw_windows.jpg|300px]]
 
:: [[File:Forget_pw_windows.jpg|300px]]
 +
:# Re-enter your new credentials and reconnect.
  
 
* '''macOS:'''
 
* '''macOS:'''

Revision as of 16:47, 20 August 2021

This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.
Authentication Failure:
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials. Solution:

  • Windows:
  1. Open the Pulse Secure client.
  2. Right click on your desired connection and click on Forget Saved Settings
Forget pw windows.jpg
  1. Re-enter your new credentials and reconnect.
  • macOS: