Difference between revisions of "Network/VPN/Troubleshooting"

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* '''Windows:'''
 
* '''Windows:'''
 
:# Open the Pulse Secure client.
 
:# Open the Pulse Secure client.
:# Right click on your desired connection and click on <code>Forget Saved Settings</code>
+
:# Right click on your desired connection and click on <code>Forget Saved Settings</code><br>[[File:Forget_pw_windows.jpg|300px]]
:: [[File:Forget_pw_windows.jpg|300px]]
 
 
:# Re-enter your new credentials and reconnect.
 
:# Re-enter your new credentials and reconnect.
  
 
* '''macOS:'''
 
* '''macOS:'''

Revision as of 16:49, 20 August 2021

This article contains some common issues you may encounter with Pulse Secure VPN and how to troubleshoot them.
Authentication Failure:
This may occur when you've recently changed your password but the Pulse Secure client is still trying to authenticate using your old credentials. Solution:

  • Windows:
  1. Open the Pulse Secure client.
  2. Right click on your desired connection and click on Forget Saved Settings
    Forget pw windows.jpg
  3. Re-enter your new credentials and reconnect.
  • macOS: