Difference between revisions of "Orders/Request"

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* If it requires priority shipping, please include that in the <b>subject</b> of the email.
 
* If it requires priority shipping, please include that in the <b>subject</b> of the email.
  
==Send mail to staff@umiacs.umd.edu==
+
==Send mail to orders@umiacs.umd.edu==
 
* Please CC the PI.
 
* Please CC the PI.
 
* <b>In the body of your email:</b>
 
* <b>In the body of your email:</b>
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==When Staff Receives the Ticket==
 
==When Staff Receives the Ticket==
* As long as the PI is CC'd, we will go ahead and process the order.
+
* As long as the PI is CC'd and all needed information is present, we will go ahead and process the order.
* You should receive a reply stating an Orders ticket has been created.
 
 
* You will receive an email to pick up the order when it arrives.
 
* You will receive an email to pick up the order when it arrives.

Revision as of 17:36, 28 March 2018

Requesting Orders Tickets

Important Considerations

  • Verbosity is always preferred to lack of critical details.
  • Ticket descriptions should contain a list of specific items being ordered (provide direct links) unless you're attaching an official quote. No wishlists or links to carts.
  • If it requires priority shipping, please include that in the subject of the email.

Send mail to orders@umiacs.umd.edu

  • Please CC the PI.
  • In the body of your email:
    • Specify the account to charge.
    • Specify the items using links or attached quotes and specify the amount of each item.
      • If ordering from numerous vendors:
        • Separate each one in the body of the email.
        • Specify if you want priority shipping per vendor.

When Staff Receives the Ticket

  • As long as the PI is CC'd and all needed information is present, we will go ahead and process the order.
  • You will receive an email to pick up the order when it arrives.