Difference between revisions of "ServiceDeskMigration"

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==What work is being done==
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==What work is being done?==
  
 
UMIACS Technical Staff will be upgrading the Request Tracker, based on Jira Software, will be upgraded to a new system based on Jira Service Desk. This update will allow us to standardize on a more stable platform for future important bug and security patches.
 
UMIACS Technical Staff will be upgrading the Request Tracker, based on Jira Software, will be upgraded to a new system based on Jira Service Desk. This update will allow us to standardize on a more stable platform for future important bug and security patches.
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=== Orders Updates ===  
 
=== Orders Updates ===  
All order updates will now be sent/received through orders@umiacs.umd.edu. You should still continue to start orders by emailing staff@umiacs.umd.edu.
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All order updates will now be sent/received through orders@umiacs.umd.edu. You should start new orders by emailing orders@umiacs.umd.edu, although UMIACS Staff is happy to convert orders sent to staff@umiacs.umd.edu as usual.

Latest revision as of 20:28, 6 March 2018

What work is being done?

UMIACS Technical Staff will be upgrading the Request Tracker, based on Jira Software, will be upgraded to a new system based on Jira Service Desk. This update will allow us to standardize on a more stable platform for future important bug and security patches.

What changes can I expect?

There will be a few functional changes.

Email Requests

Email to staff@umiacs.umd.edu will continue to be received by staff as normal. You may notice a different template in the response.

Jira Accounts

Your JIRA login will now be your UMIACS username as opposed to your email address for internal users. External requests (or users submitting mail from a different address than their @umiacs.umd.edu) will no longer have accounts in Jira however can still communicate with Staff via email

Orders Updates

All order updates will now be sent/received through orders@umiacs.umd.edu. You should start new orders by emailing orders@umiacs.umd.edu, although UMIACS Staff is happy to convert orders sent to staff@umiacs.umd.edu as usual.