ServiceDeskMigration

• • WHEN**: Thursday, March 10th, 2018 9AM - 3PM

The UMIACS Request Tracker [0] will experience a downtime from approximately 9AM to 3PM on March 10th, 2018. We have scheduled this outage during off-peak hours to minimize user impact. During this downtime, Jira will be inaccessible by email and through the web interface. UMIACS Staff will be monitoring staff@umiacs.umd.edu for critical requests, however response times will be delayed during this period.

UMIACS Technical Staff will be upgrading the Request Tracker, based on Jira Software, will be upgraded to a new system based on Jira Service Desk. This update will allow us to standardize on a more stable platform for future important bug and security patches. There will be a few major functional changes outlined in our Migration wiki article [1], however a few notable highlights:

• Email Requests: Email to staff@umiacs.umd.edu will continue to be received by staff as normal. You may notice a different template in the response.

• JIRA Web Interface Login: Your JIRA login will now be your UMIACS username as opposed to your email address for internal users. External requests (or users submitting mail from a different address than their @umiacs.umd.edu) will no longer have accounts in Jira however can still communicate with Staff via email

• Orders: All order updates will now be sent/received through orders@umiacs.umd.edu. You should still continue to start orders by emailing staff@umiacs.umd.edu.