Difference between revisions of "Windows/LaptopSupport"

From UMIACS
Jump to navigation Jump to search
Line 1: Line 1:
 
==UMIACS Windows Laptop Support==
 
==UMIACS Windows Laptop Support==
 
In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options.  In order to qualify for UMIACS support the laptop must meet the following  
 
In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options.  In order to qualify for UMIACS support the laptop must meet the following  
[[#Hardware Base Requirements | Base Requirements.]]
+
[[#Hardware Base Requirements | Base Requirements]].
  
 
==Support Levels==
 
==Support Levels==
Line 9: Line 9:
 
:*Operating System Installation
 
:*Operating System Installation
 
:*University Licensed Software
 
:*University Licensed Software
:*Security Updates [[LandDesk | (LandDesk)]]
+
:*Security Updates [[LANDesk | (LANDesk)]]
 
:*Data Backups [[Druva | (Druva)]]
 
:*Data Backups [[Druva | (Druva)]]
 
:*Data Protection [[BitLocker | (BitLocker)]]
 
:*Data Protection [[BitLocker | (BitLocker)]]
:*Hardware diagnostics and support
+
:*Hardware Diagnostics and Support
  
 
===UMIACS Base Laptop Support===
 
===UMIACS Base Laptop Support===
The UMIACS base laptop support serves as a primer for a development laptop.  Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-secure, Microsoft, Adobe, and Matlab.  You are then responsible for the maintenance and upkeep of the Operating System and any data stored on the computer.
+
The UMIACS base laptop support serves as a primer for a development laptop.  Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure, Microsoft, Adobe, and MATLAB.  You are then responsible for the maintenance and upkeep of the Operating System and any data stored on the computer.
 
*'''What we provide:'''
 
*'''What we provide:'''
 
:*Operating System Installation
 
:*Operating System Installation
 
:*University Licensed Software
 
:*University Licensed Software
:*Hardware diagnostics and support
+
:*Hardware Diagnostics and Support
 
*'''What's left for you:'''
 
*'''What's left for you:'''
 
:*Data Backups
 
:*Data Backups
 
:*Security Updates
 
:*Security Updates
:*Operating System maintenance.
+
:*Operating System Maintenance
  
In order to help users operate securely and help protect their data, UMIACS offers a range of [[LaptopServices | Services for Laptops]]
+
In order to help users operate securely and help protect their data, UMIACS offers a range of [[LaptopServices | Services for Laptops]].
  
 
===UMIACS Hardware Support===
 
===UMIACS Hardware Support===
 
The UMIACS hardware support provides basic hardware diagnostics and warranty repairs, while allowing the user to have full control over the software and data stored on their laptop.
 
The UMIACS hardware support provides basic hardware diagnostics and warranty repairs, while allowing the user to have full control over the software and data stored on their laptop.
 
*'''What we provide:'''
 
*'''What we provide:'''
:*Hardware diagnostics and support
+
:*Hardware diagnostics and support.
 
*'''What's left for you:'''
 
*'''What's left for you:'''
 
:*Everything else.
 
:*Everything else.
  
 
==Hardware Base Requirements==
 
==Hardware Base Requirements==
In order to qualify for UMIACS Laptop support, the hardware must meet the following requirements:
+
In order to qualify for UMIACS laptop support, the hardware must meet the following requirements:
*University Owned Hardware.
+
*University Owned Hardware
*Non-consumer model from a tier one vendor (Dell, Levono)
+
*Non-consumer model from a tier one vendor (Dell, Lenovo)
 
*3 years OEM warranty/support
 
*3 years OEM warranty/support
*Readily available Manufacture diagnostic tools
+
*Readily available manufacturer diagnostic tools
 
*Readily available hardware drivers
 
*Readily available hardware drivers
Other hardware platforms my be considered on a case-by-case basis, subject to staff evaluation.
+
Other hardware platforms may be considered on a case-by-case basis, subject to staff evaluation.

Revision as of 16:07, 22 January 2015

UMIACS Windows Laptop Support

In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options. In order to qualify for UMIACS support the laptop must meet the following Base Requirements.

Support Levels

UMIACS Enterprise Laptop Support

The UMIACS Enterprise laptop support provides a secure and controlled computing platform with automated backups and security updates. This option is ideal for those dealing with sensitive data, or those who want a worry-free experience.

  • What we provide:
  • Operating System Installation
  • University Licensed Software
  • Security Updates (LANDesk)
  • Data Backups (Druva)
  • Data Protection (BitLocker)
  • Hardware Diagnostics and Support

UMIACS Base Laptop Support

The UMIACS base laptop support serves as a primer for a development laptop. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure, Microsoft, Adobe, and MATLAB. You are then responsible for the maintenance and upkeep of the Operating System and any data stored on the computer.

  • What we provide:
  • Operating System Installation
  • University Licensed Software
  • Hardware Diagnostics and Support
  • What's left for you:
  • Data Backups
  • Security Updates
  • Operating System Maintenance

In order to help users operate securely and help protect their data, UMIACS offers a range of Services for Laptops.

UMIACS Hardware Support

The UMIACS hardware support provides basic hardware diagnostics and warranty repairs, while allowing the user to have full control over the software and data stored on their laptop.

  • What we provide:
  • Hardware diagnostics and support.
  • What's left for you:
  • Everything else.

Hardware Base Requirements

In order to qualify for UMIACS laptop support, the hardware must meet the following requirements:

  • University Owned Hardware
  • Non-consumer model from a tier one vendor (Dell, Lenovo)
  • 3 years OEM warranty/support
  • Readily available manufacturer diagnostic tools
  • Readily available hardware drivers

Other hardware platforms may be considered on a case-by-case basis, subject to staff evaluation.