Difference between revisions of "Windows/LaptopSupport"

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==Support Levels==
 
==Support Levels==
'''Note:''' Dual-boot laptops are only eligible for UMIACS Hardware Support.
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'''Note:''' Dual-boot laptops are only eligible for UMIACS Hardware Support. If you attempt to dual-boot a system that UMIACS staff has set up for you with either Enterprise or Base level support, we cannot offer any help if you run into issues with the dual booting process.
  
 
===UMIACS Enterprise Laptop Support===
 
===UMIACS Enterprise Laptop Support===

Revision as of 17:03, 23 July 2020

UMIACS Windows Laptop Support

In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options. In order to qualify for UMIACS support the laptop must meet the following Base Requirements.

Hardware Base Requirements

In order to qualify for UMIACS laptop support, the hardware must meet the following requirements:

  • University Owned Hardware
  • Non-consumer model from a tier one vendor (e.g. Dell, HP, Microsoft)
  • 3 years OEM warranty/support (i.e. no refurbished equipment)
  • Readily available manufacturer diagnostic tools
  • Readily available hardware drivers

Other hardware platforms may be considered on a case-by-case basis, subject to staff evaluation.

Support Levels

Note: Dual-boot laptops are only eligible for UMIACS Hardware Support. If you attempt to dual-boot a system that UMIACS staff has set up for you with either Enterprise or Base level support, we cannot offer any help if you run into issues with the dual booting process.

UMIACS Enterprise Laptop Support

The UMIACS Enterprise laptop support provides a secure computing platform with automated backups and security updates. This option is ideal for those dealing with sensitive data, or those who want a worry-free experience. Staff will check in with you if we notice extended periods of backup/update inactivity.

  • What we provide:
  • Operating System Installation and Maintenance
  • University Licensed Software
  • Security Updates (LANDesk)
  • Data Backups (Druva)
  • Data Protection (BitLocker)
  • Hardware Diagnostics and Support

UMIACS Base Laptop Support

The UMIACS base laptop support serves as a primer for a development laptop. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Anti-virus, Microsoft Office, and MATLAB. You are then responsible for the maintenance and upkeep of the Operating System and any data stored on the computer.

  • What we provide:
  • Operating System Installation
  • University Licensed Software
  • Hardware Diagnostics and Support
  • What's left for you:
  • Data Backups and Protection
  • Security Updates
  • Operating System Maintenance

UMIACS Hardware Support

The UMIACS hardware support provides basic hardware diagnostics and warranty repairs, while allowing the user to have full control over the software and data stored on their laptop.

  • What we provide:
  • Hardware Diagnostics and Support
  • What's left for you:
  • Everything else.