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= Draft UMIACS Policy =
==UMIACS Windows Laptop Support==
In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options for '''devices that will run and/or are shipped with a Windows operating system'''.  In order to qualify for UMIACS support of any level, the laptop hardware must meet the following [[#Hardware Base Requirements | Base Requirements]].


==Hardware Base Requirements==
* University Owned Hardware
* Business or professional model line from a tier one manufacturer (e.g. Dell, HP, Microsoft)
* 3+ years OEM warranty/support (i.e. no refurbished equipment or third-party vendor warranties)
* Readily available manufacturer diagnostic tools
* Readily available hardware drivers


UMIACS supports University owned laptops subject to [[Windows/LaptopSupport#Hardware_Requirements | hardware requirements]] with either Windows 7 or Windows 8. All users maintain administrator permissions on their mobile equipment for installs on the road. There are two basic options for your laptop's installation:
Other hardware may be considered on a case-by-case basis, subject to staff evaluation.


= Support Options =  
==Support Levels==
'''Note:''' Dual-boot laptops are only eligible for UMIACS Hardware Support.  If you later set up or attempt to set up dual-boot on a system that UMIACS staff previously configured with either Enterprise or Base level support, we cannot offer any help if you run into issues with the dual-booting process or either operating system thereafter.


=== Fully Managed ===
===UMIACS Enterprise Laptop Support===
Your laptop will have our standard licensed software installation along with:
UMIACS Enterprise laptop support provides a secure computing platform with automated backups and security updates.  Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Client Security, Ivanti Security Scan, Microsoft Office, and MATLAB.  We will also encrypt the hard drive using BitLocker.  This option is ideal for those dealing with sensitive data, or those who want a worry-free experience. Staff will check in with you if we notice extended periods of security update inactivity on the laptop.
* Antivirus
* '''What we provide:'''
* Encrypted hard disk
:* Hardware diagnostics and support
* [[Windows_Patch_Management | Automated application and OS patching]]
:* Operating System installation with university licensed software pre-installed
* [[Druva | Mobile backups]]
:* [[Archives | Data archival]] upon return of the device to us
* VPN-less access to institute resources such as printing
:* Data protection ([[BitLocker]])
:* Security updates ([[Windows Patch Management |Ivanti]])
:* Data backups ([[Google Drive/Drive for Desktop]])


Dual booting is not supported in this environment and you will be contacted to remedy your laptop if updates and backups go out of date. Some university projects or data access policies may require this option.
===UMIACS Base Laptop Support===
=== Basic Starter Install with Options ===
UMIACS Base laptop support serves as a primer for a development laptop.  Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Client Security, Microsoft Office, and MATLAB.  We will also encrypt the hard drive using BitLocker.  You are then responsible for the maintenance and upkeep of the Operating System and any data stored on the laptop.
We will do a clean installation of your laptop with all licensed software and antivirus, and you will have the option to opt in to services of:
*'''What we provide:'''
* [[Druva | Mobile Backups]]
:* Hardware diagnostics and support
* [[Windows_Patch_Management | Automated Patching]]
:* Operating System installation with university licensed software pre-installed
:* [[Archives | Data archival]] upon return of the device to us
:* Data protection ([[BitLocker]])
* '''What's left for you:'''
:* Security updates
:* Data backups and protection (you can set up [[Google Drive/Drive for Desktop]] yourself if you would like)


Once the intitial installation is complete the user is responsible to maintaining their equipment and securing their data, and have the option to use our services to accomplish that. Subsequent repairs and maintenance may be subject to a reinstallation of the system.
===UMIACS Hardware Support===
 
The UMIACS Hardware Support provides basic hardware diagnostics and warranty repairs, while allowing you to have full control over the software and data stored on your laptop.
=== Self Supported Laptop ===
* '''What we provide:'''
We can provide you with access to university licenses for operating systems and applications, and provide access to mobile backups. The user is responsible for all installations and updates to their platform.
:* Hardware diagnostics and support
 
* '''What's left for you:'''
 
:* Everything else. If the hardware is University-owned, you can download institutionally licensed copies of software such as the Windows OS itself and other common applications like Microsoft Office on it from [https://terpware.umd.edu/Windows Terpware] and install them yourself. If you do not have access to Terpware, please contact the [[HelpDesk]].
= Hardware Requirements =
 
UMIACS primary platforms for Windows are Dell and Lenovo with a 3 year minimum warranty on all institute purchases. Support for other hardware platforms would need an in-person evaluation and requires the manufacturer to provide:
 
* 3 years OEM support to purchase
* Comprehensive diagnostic tools from website
* Drivers for our supported Windows versions
 
 
= Equipment Purchasing =
 
Contact staff anytime by email to [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu] to inquire about purchasing equipment on university funds, and we will work with you to find the best fitting size and capabilities for your requirements. Once a specification and quote have been agreed to we can purchase on your FRS (subject to PI approval where necessary). To browse options for purchasing, we recommend the following:
 
* [http://www.act.umd.edu/Dell/login/ Dell] - You can login with your university directory credentials to see university discounts.
* [http://www.lenovo.com/us/en/ Lenovo] - For accurate estimates on pricing send us your desired options, we purchase through a reseller who adds educational discounts.

Latest revision as of 18:39, 29 September 2023

UMIACS Windows Laptop Support

In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options for devices that will run and/or are shipped with a Windows operating system. In order to qualify for UMIACS support of any level, the laptop hardware must meet the following Base Requirements.

Hardware Base Requirements

  • University Owned Hardware
  • Business or professional model line from a tier one manufacturer (e.g. Dell, HP, Microsoft)
  • 3+ years OEM warranty/support (i.e. no refurbished equipment or third-party vendor warranties)
  • Readily available manufacturer diagnostic tools
  • Readily available hardware drivers

Other hardware may be considered on a case-by-case basis, subject to staff evaluation.

Support Levels

Note: Dual-boot laptops are only eligible for UMIACS Hardware Support. If you later set up or attempt to set up dual-boot on a system that UMIACS staff previously configured with either Enterprise or Base level support, we cannot offer any help if you run into issues with the dual-booting process or either operating system thereafter.

UMIACS Enterprise Laptop Support

UMIACS Enterprise laptop support provides a secure computing platform with automated backups and security updates. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Client Security, Ivanti Security Scan, Microsoft Office, and MATLAB. We will also encrypt the hard drive using BitLocker. This option is ideal for those dealing with sensitive data, or those who want a worry-free experience. Staff will check in with you if we notice extended periods of security update inactivity on the laptop.

  • What we provide:

UMIACS Base Laptop Support

UMIACS Base laptop support serves as a primer for a development laptop. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Client Security, Microsoft Office, and MATLAB. We will also encrypt the hard drive using BitLocker. You are then responsible for the maintenance and upkeep of the Operating System and any data stored on the laptop.

  • What we provide:
  • Hardware diagnostics and support
  • Operating System installation with university licensed software pre-installed
  • Data archival upon return of the device to us
  • Data protection (BitLocker)
  • What's left for you:

UMIACS Hardware Support

The UMIACS Hardware Support provides basic hardware diagnostics and warranty repairs, while allowing you to have full control over the software and data stored on your laptop.

  • What we provide:
  • Hardware diagnostics and support
  • What's left for you:
  • Everything else. If the hardware is University-owned, you can download institutionally licensed copies of software such as the Windows OS itself and other common applications like Microsoft Office on it from Terpware and install them yourself. If you do not have access to Terpware, please contact the HelpDesk.
Retrieved from "https://wiki.umiacs.umd.edu/umiacs/index.php?title=Windows/LaptopSupport&oldid=11361"