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= Draft UMIACS Policy =
==UMIACS Windows Laptop Support==
In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides two supported laptop options for '''devices that will run and/or are shipped with a Windows operating system'''. In order to qualify for UMIACS support of any level, the laptop hardware must meet the following [[#Hardware Base Requirements | Base Requirements]].


==Hardware Base Requirements==
* University Owned Hardware
* Business or professional model line from a tier one manufacturer (e.g. Dell, HP, Microsoft)
* 3+ years OEM warranty/support (i.e. no refurbished equipment or third-party vendor warranties)
* Readily available manufacturer diagnostic tools
* Readily available hardware drivers


UMIACS supports University owned laptops subject to [[Windows/LaptopSupport#Hardware_Requirements | hardware requirements]] with either Windows 7 or Windows 8. All users maintain administrator permissions on their mobile equipment for installs on the road. There are two basic options for your laptop's installation:
Other hardware may be considered on a case-by-case basis, subject to staff evaluation.


= Support Options =  
==Support Levels==
'''Note:''' Dual-boot laptops are only eligible for UMIACS Hardware Support. If you later set up or attempt to set up dual-boot on a system that we previously configured with Enterprise level support, we cannot offer any help if you run into issues with the dual-booting process or either operating system thereafter.


=== Fully Managed ===
===UMIACS Enterprise Laptop Support===
Your laptop will have our standard licensed software installation along with:
UMIACS Enterprise laptop support provides a secure computing platform with automated backups and security updates. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including CrowdStrike Falcon Sensor, Ivanti Security Scan or Intune, Microsoft Office, and Adobe Creative Cloud. We will also encrypt the hard drive using BitLocker. This option is ideal for those dealing with sensitive data, or those who want a worry-free experience. Staff will check in with you if we notice extended periods of security update inactivity on the laptop.
* Antivirus
* '''What we provide:'''
* Encrypted hard disk
:* Hardware diagnostics and support
* [[Windows_Patch_Management | Automated application and OS patching]]
:* Operating System installation with university licensed software pre-installed
* [[Druva | Mobile backups]]
:* [[Archives | Data archival]] upon return of the device to us
* VPN-less access to institute resources such as printing
:* Data protection ([[BitLocker]], [https://itsupport.umd.edu/itsupport?id=kb_article_view&sysparm_article=KB0015939 CrowdStrike])
:* Security updates ([[Windows Patch Management |Ivanti]] or [https://itsupport.umd.edu/itsupport?id=service&service=6309d6c01b8471d0642d5287624bcb76 Intune])
:* Data backups ([[Google Drive/Drive for Desktop]])


Dual booting is not supported in this environment and you will be contacted to remedy your laptop if updates and backups go out of date. Some university projects or data access policies may require this option.
===UMIACS Hardware Support===
=== Basic Starter Install with Options ===
UMIACS Hardware support provides basic hardware diagnostics and warranty repairs, while allowing you to have full control over the software and data stored on your laptop.
We will do a clean installation of your laptop with all licensed software and antivirus, and you will have the option to opt in to services of:
* '''What we provide:'''
* [[Druva | Mobile Backups]]
:* Hardware diagnostics and support
* [[Windows_Patch_Management | Automated Patching]]
* '''What's left for you:'''
 
:* Everything else. If the hardware is University-owned, you can download institutionally licensed copies of software such as the Windows OS itself and other common applications like Microsoft Office on it from [https://terpware.umd.edu/Windows Terpware] and install them yourself. If you do not have access to Terpware, please contact the [[HelpDesk]]. '''You MUST contact us to ensure [https://itsupport.umd.edu/itsupport?id=kb_article_view&sysparm_article=KB0015939 CrowdStrike] is installed on the laptop after you have performed its initial setup.'''
Once the intitial installation is complete the user is responsible to maintaining their equipment and securing their data, and have the option to use our services to accomplish that. Subsequent repairs and maintenance may be subject to a reinstallation of the system.
 
=== Self Supported Laptop ===
We can provide you with access to university licenses for operating systems and applications, and provide access to mobile backups. The user is responsible for all installations and updates to their platform.
 
 
= Hardware Requirements =
 
UMIACS primary platforms for Windows are Dell and Lenovo with a 3 year minimum warranty on all institute purchases. Support for other hardware platforms would need an in-person evaluation and requires the manufacturer to provide:
 
* 3 years OEM support to purchase
* Comprehensive diagnostic tools from website
* Drivers for our supported Windows versions
 
 
= Equipment Purchasing =
 
Contact staff anytime by email to [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu] to inquire about purchasing equipment on university funds, and we will work with you to find the best fitting size and capabilities for your requirements. Once a specification and quote have been agreed to we can purchase on your FRS (subject to PI approval where necessary). To browse options for purchasing, we recommend the following:
 
* [http://www.act.umd.edu/Dell/login/ Dell] - You can login with your university directory credentials to see university discounts.
* [http://www.lenovo.com/us/en/ Lenovo] - For accurate estimates on pricing send us your desired options, we purchase through a reseller who adds educational discounts.

Latest revision as of 14:22, 2 July 2025

UMIACS Windows Laptop Support

In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides two supported laptop options for devices that will run and/or are shipped with a Windows operating system. In order to qualify for UMIACS support of any level, the laptop hardware must meet the following Base Requirements.

Hardware Base Requirements

  • University Owned Hardware
  • Business or professional model line from a tier one manufacturer (e.g. Dell, HP, Microsoft)
  • 3+ years OEM warranty/support (i.e. no refurbished equipment or third-party vendor warranties)
  • Readily available manufacturer diagnostic tools
  • Readily available hardware drivers

Other hardware may be considered on a case-by-case basis, subject to staff evaluation.

Support Levels

Note: Dual-boot laptops are only eligible for UMIACS Hardware Support. If you later set up or attempt to set up dual-boot on a system that we previously configured with Enterprise level support, we cannot offer any help if you run into issues with the dual-booting process or either operating system thereafter.

UMIACS Enterprise Laptop Support

UMIACS Enterprise laptop support provides a secure computing platform with automated backups and security updates. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including CrowdStrike Falcon Sensor, Ivanti Security Scan or Intune, Microsoft Office, and Adobe Creative Cloud. We will also encrypt the hard drive using BitLocker. This option is ideal for those dealing with sensitive data, or those who want a worry-free experience. Staff will check in with you if we notice extended periods of security update inactivity on the laptop.

  • What we provide:

UMIACS Hardware Support

UMIACS Hardware support provides basic hardware diagnostics and warranty repairs, while allowing you to have full control over the software and data stored on your laptop.

  • What we provide:
  • Hardware diagnostics and support
  • What's left for you:
  • Everything else. If the hardware is University-owned, you can download institutionally licensed copies of software such as the Windows OS itself and other common applications like Microsoft Office on it from Terpware and install them yourself. If you do not have access to Terpware, please contact the HelpDesk. You MUST contact us to ensure CrowdStrike is installed on the laptop after you have performed its initial setup.
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