Difference between revisions of "Windows/LaptopSupport"

Latest revision as of 14:40, 8 September 2021

UMIACS Windows Laptop Support

In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options. In order to qualify for UMIACS support the laptop must meet the following Base Requirements.

Hardware Base Requirements

In order to qualify for UMIACS laptop support of any level, the hardware must meet the following requirements:

University Owned Hardware
Business or professional model line from a tier one vendor (e.g. Dell, HP, Microsoft)
3 years OEM warranty/support (i.e. no refurbished equipment)
Readily available manufacturer diagnostic tools
Readily available hardware drivers

Other hardware platforms may be considered on a case-by-case basis, subject to staff evaluation.

Support Levels

Note: Dual-boot laptops are only eligible for UMIACS Hardware Support. If you attempt to dual-boot a system that UMIACS staff has set up for you with either Enterprise or Base level support, we cannot offer any help if you run into issues with the dual-booting process or either operating system afterwards.

UMIACS Enterprise Laptop Support

The UMIACS Enterprise laptop support provides a secure computing platform with automated backups and security updates. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Client Security, Ivanti Security Scan, Microsoft Office, and MATLAB. We will also encrypt the hard drive using BitLocker. This option is ideal for those dealing with sensitive data, or those who want a worry-free experience. Staff will check in with you if we notice extended periods of update inactivity.

What we provide:

Operating System Installation and Maintenance
University Licensed Software
Security Updates (LANDesk)
Data Backups (Google Drive/Backup and Sync)
Data Protection (BitLocker)
Hardware Diagnostics and Support

UMIACS Base Laptop Support

The UMIACS base laptop support serves as a primer for a development laptop. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Anti-virus, Microsoft Office, and MATLAB. You are then responsible for the maintenance and upkeep of the Operating System and any data stored on the computer.

What we provide:

Operating System Installation
University Licensed Software
Hardware Diagnostics and Support

What's left for you:

Data Backups and Protection
Security Updates
Operating System Maintenance

UMIACS Hardware Support

The UMIACS hardware support provides basic hardware diagnostics and warranty repairs, while allowing the user to have full control over the software and data stored on their laptop.

What we provide:

Hardware Diagnostics and Support

What's left for you:

Everything else. If the hardware is University-owned, you can install an institutional copy of Windows on it from Terpware. If you do not have access, please contact the HelpDesk.

@@ Line 1: / Line 1: @@
-= Draft UMIACS Policy =
+==UMIACS Windows Laptop Support==
+In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options.  In order to qualify for UMIACS support the laptop must meet the following
+[[#Hardware Base Requirements | Base Requirements]].
+==Hardware Base Requirements==
+In order to qualify for UMIACS laptop support of any level, the hardware must meet the following requirements:
+*University Owned Hardware
+*Business or professional model line from a tier one vendor (e.g. Dell, HP, Microsoft)
+*3 years OEM warranty/support (i.e. no refurbished equipment)
+*Readily available manufacturer diagnostic tools
+*Readily available hardware drivers
+Other hardware platforms may be considered on a case-by-case basis, subject to staff evaluation.
-UMIACS supports University owned laptops subject to [[Windows/LaptopSupport#Hardware_Requirements | hardware requirements]] with either Windows 7 or Windows 8. All users maintain administrator permissions on their mobile equipment for installs on the road. There are two basic options for your laptop's installation:
+==Support Levels==
+'''Note:''' Dual-boot laptops are only eligible for UMIACS Hardware Support.  If you attempt to dual-boot a system that UMIACS staff has set up for you with either Enterprise or Base level support, we cannot offer any help if you run into issues with the dual-booting process or either operating system afterwards.
-= Support Options =
+===UMIACS Enterprise Laptop Support===
+The UMIACS Enterprise laptop support provides a secure computing platform with automated backups and security updates.  Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Client Security, Ivanti Security Scan, Microsoft Office, and MATLAB.  We will also encrypt the hard drive using BitLocker.  This option is ideal for those dealing with sensitive data, or those who want a worry-free experience. Staff will check in with you if we notice extended periods of update inactivity.
+*'''What we provide:'''
+:*Operating System Installation and Maintenance
+:*University Licensed Software
+:*Security Updates ([[Windows Patch Management |LANDesk]])
+:*Data Backups ([[Google Drive/Backup and Sync]])
+:*Data Protection ([[BitLocker]])
+:*Hardware Diagnostics and Support
-=== Fully Managed ===
+===UMIACS Base Laptop Support===
-Your laptop will have our standard licensed software installation along with:
+The UMIACS base laptop support serves as a primer for a development laptop.  Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Anti-virus, Microsoft Office, and MATLAB.  You are then responsible for the maintenance and upkeep of the Operating System and any data stored on the computer.
-* Antivirus
+*'''What we provide:'''
-* Encrypted hard disk
+:*Operating System Installation
-* [[Windows_Patch_Management | Automated application and OS patching]]
+:*University Licensed Software
-* [[Druva | Mobile backups]]
+:*Hardware Diagnostics and Support
-* VPN-less access to institute resources such as printing
+*'''What's left for you:'''
+:*Data Backups and Protection
+:*Security Updates
+:*Operating System Maintenance
-Dual booting is not supported in this environment and you will be contacted to remedy your laptop if updates and backups go out of date. Some university projects or data access policies may require this option.
+===UMIACS Hardware Support===
-=== Basic Starter Install with Options ===
+The UMIACS hardware support provides basic hardware diagnostics and warranty repairs, while allowing the user to have full control over the software and data stored on their laptop.
-We will do a clean installation of your laptop with all licensed software and antivirus, and you will have the option to opt in to services of:
+*'''What we provide:'''
-* [[Druva | Mobile Backups]]
+:*Hardware Diagnostics and Support
-* [[Windows_Patch_Management | Automated Patching]]
+*'''What's left for you:'''
+:*Everything else. If the hardware is University-owned, you can install an institutional copy of Windows on it from [https://terpware.umd.edu/Windows Terpware]. If you do not have access, please contact the [[HelpDesk]].
-Once the intitial installation is complete the user is responsible to maintaining their equipment and securing their data, and have the option to use our services to accomplish that. Subsequent repairs and maintenance may be subject to a reinstallation of the system.
-=== Self Supported Laptop ===
-We can provide you with access to university licenses for operating systems and applications, and provide access to mobile backups. The user is responsible for all installations and updates to their platform.
-= Hardware Requirements =
-UMIACS primary platforms for Windows are Dell and Lenovo with a 3 year minimum warranty on all institute purchases. Support for other hardware platforms would need an in-person evaluation and requires the manufacturer to provide:
-* 3 years OEM support to purchase
-* Comprehensive diagnostic tools from website
-* Drivers for our supported Windows versions
-= Equipment Purchasing =
-Contact staff anytime by email to [mailto:staff@umiacs.umd.edu staff@umiacs.umd.edu] to inquire about purchasing equipment on university funds, and we will work with you to find the best fitting size and capabilities for your requirements. Once a specification and quote have been agreed to we can purchase on your FRS (subject to PI approval where necessary). To browse options for purchasing, we recommend the following:
-* [http://www.act.umd.edu/Dell/login/ Dell] - You can login with your university directory credentials to see university discounts.
-* [http://www.lenovo.com/us/en/ Lenovo] - For accurate estimates on pricing send us your desired options, we purchase through a reseller who adds educational discounts.