Difference between revisions of "Windows/LaptopSupport"
| (23 intermediate revisions by 4 users not shown) | |||
| Line 2: | Line 2: | ||
In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options. In order to qualify for UMIACS support the laptop must meet the following | In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options. In order to qualify for UMIACS support the laptop must meet the following | ||
[[#Hardware Base Requirements | Base Requirements]]. | [[#Hardware Base Requirements | Base Requirements]]. | ||
| + | |||
| + | ==Hardware Base Requirements== | ||
| + | In order to qualify for UMIACS laptop support, the hardware must meet the following requirements: | ||
| + | *University Owned Hardware | ||
| + | *Business or professional model line from a tier one vendor (e.g. Dell, HP, Microsoft) | ||
| + | *3 years OEM warranty/support (i.e. no refurbished equipment) | ||
| + | *Readily available manufacturer diagnostic tools | ||
| + | *Readily available hardware drivers | ||
| + | Other hardware platforms may be considered on a case-by-case basis, subject to staff evaluation. | ||
==Support Levels== | ==Support Levels== | ||
| + | '''Note:''' Dual-boot laptops are only eligible for UMIACS Hardware Support. If you attempt to dual-boot a system that UMIACS staff has set up for you with either Enterprise or Base level support, we cannot offer any help if you run into issues with the dual-booting process or either operating system afterwards. | ||
| + | |||
===UMIACS Enterprise Laptop Support=== | ===UMIACS Enterprise Laptop Support=== | ||
| − | The UMIACS Enterprise laptop support provides a secure computing platform with automated backups and security updates. This option is ideal for those dealing with sensitive data, or those who want a worry-free experience. | + | The UMIACS Enterprise laptop support provides a secure computing platform with automated backups and security updates. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Anti-virus, LANDesk, Microsoft Office, and MATLAB. We will also encrypt the hard drive using BitLocker. This option is ideal for those dealing with sensitive data, or those who want a worry-free experience. Staff will check in with you if we notice extended periods of backup/update inactivity. |
*'''What we provide:''' | *'''What we provide:''' | ||
:*Operating System Installation and Maintenance | :*Operating System Installation and Maintenance | ||
:*University Licensed Software | :*University Licensed Software | ||
| − | :*Security Updates [[ | + | :*Security Updates ([[Windows Patch Management |LANDesk]]) |
| − | :*Data Backups [[ | + | :*Data Backups ([[Google Drive/Backup and Sync]]) |
| − | :*Data Protection [[BitLocker | + | :*Data Protection ([[BitLocker]]) |
:*Hardware Diagnostics and Support | :*Hardware Diagnostics and Support | ||
===UMIACS Base Laptop Support=== | ===UMIACS Base Laptop Support=== | ||
| − | The UMIACS base laptop support serves as a primer for a development laptop. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Anti-virus, Microsoft, and MATLAB. You are then responsible for the maintenance and upkeep of the Operating System and any data stored on the computer. | + | The UMIACS base laptop support serves as a primer for a development laptop. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Anti-virus, Microsoft Office, and MATLAB. You are then responsible for the maintenance and upkeep of the Operating System and any data stored on the computer. |
*'''What we provide:''' | *'''What we provide:''' | ||
:*Operating System Installation | :*Operating System Installation | ||
| Line 21: | Line 32: | ||
:*Hardware Diagnostics and Support | :*Hardware Diagnostics and Support | ||
*'''What's left for you:''' | *'''What's left for you:''' | ||
| − | :*Data Backups | + | :*Data Backups and Protection |
:*Security Updates | :*Security Updates | ||
:*Operating System Maintenance | :*Operating System Maintenance | ||
| − | |||
| − | |||
===UMIACS Hardware Support=== | ===UMIACS Hardware Support=== | ||
| Line 33: | Line 42: | ||
*'''What's left for you:''' | *'''What's left for you:''' | ||
:*Everything else. | :*Everything else. | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
Latest revision as of 16:11, 28 April 2021
Contents
UMIACS Windows Laptop Support
In order to meet the demanding requirements of mobile computing best practices and security policies, UMIACS provides a range of supported laptop options. In order to qualify for UMIACS support the laptop must meet the following Base Requirements.
Hardware Base Requirements
In order to qualify for UMIACS laptop support, the hardware must meet the following requirements:
- University Owned Hardware
- Business or professional model line from a tier one vendor (e.g. Dell, HP, Microsoft)
- 3 years OEM warranty/support (i.e. no refurbished equipment)
- Readily available manufacturer diagnostic tools
- Readily available hardware drivers
Other hardware platforms may be considered on a case-by-case basis, subject to staff evaluation.
Support Levels
Note: Dual-boot laptops are only eligible for UMIACS Hardware Support. If you attempt to dual-boot a system that UMIACS staff has set up for you with either Enterprise or Base level support, we cannot offer any help if you run into issues with the dual-booting process or either operating system afterwards.
UMIACS Enterprise Laptop Support
The UMIACS Enterprise laptop support provides a secure computing platform with automated backups and security updates. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Anti-virus, LANDesk, Microsoft Office, and MATLAB. We will also encrypt the hard drive using BitLocker. This option is ideal for those dealing with sensitive data, or those who want a worry-free experience. Staff will check in with you if we notice extended periods of backup/update inactivity.
- What we provide:
- Operating System Installation and Maintenance
- University Licensed Software
- Security Updates (LANDesk)
- Data Backups (Google Drive/Backup and Sync)
- Data Protection (BitLocker)
- Hardware Diagnostics and Support
UMIACS Base Laptop Support
The UMIACS base laptop support serves as a primer for a development laptop. Staff will install an Enterprise version of Microsoft Windows, as well as a range of software suites including F-Secure Anti-virus, Microsoft Office, and MATLAB. You are then responsible for the maintenance and upkeep of the Operating System and any data stored on the computer.
- What we provide:
- Operating System Installation
- University Licensed Software
- Hardware Diagnostics and Support
- What's left for you:
- Data Backups and Protection
- Security Updates
- Operating System Maintenance
UMIACS Hardware Support
The UMIACS hardware support provides basic hardware diagnostics and warranty repairs, while allowing the user to have full control over the software and data stored on their laptop.
- What we provide:
- Hardware Diagnostics and Support
- What's left for you:
- Everything else.
