What work is being done?
UMIACS Technical Staff will be upgrading the Request Tracker, based on Jira Software, will be upgraded to a new system based on Jira Service Desk. This update will allow us to standardize on a more stable platform for future important bug and security patches.
What changes can I expect?
There will be a few functional changes.
Email to firstname.lastname@example.org will continue to be received by staff as normal. You may notice a different template in the response.
Your JIRA login will now be your UMIACS username as opposed to your email address for internal users. External requests (or users submitting mail from a different address than their @umiacs.umd.edu) will no longer have accounts in Jira however can still communicate with Staff via email
All order updates will now be sent/received through email@example.com. You should start new orders by emailing firstname.lastname@example.org, although UMIACS Staff is happy to convert orders sent to email@example.com as usual.