Services/Support

UMIACS Technical Staff provides hardware and operating system (OS) support services for University-owned systems across its various labs and centers. No support is provided for non-University-owned systems.

Hardware Services

• In-warranty hardware diagnostic and replacement
• Hardware integration, i.e., physical installation of additional storage devices, RAM, GPUs, etc. for existing pre-assembled systems. If you are assembling a system entirely from parts initially, it is your responsibility to assemble it.

Operating System Services

• OS deployment and integration with other UMIACS Services
• Security updates
• Backups
• University-licensed software installation