Services/Support
UMIACS Technical Staff provides hardware and operating system (OS) support services for university-owned systems across its various labs and centers. No support is provided for non-university owned systems.
Systems that qualify for both sets of services, that are chosen to have operating system support services provided, are considered "UMIACS-supported".
Systems that only qualify for hardware services, or that the responsible party for the equipment chooses not to have operating system support services provided, are considered "self-supported".
Hardware Services
- In-warranty hardware diagnostic and replacement
- Hardware Integration
Operating System Services
- OS Deployment and integration with other UMIACS Services
- Security Updates
- Backups
- University-Licensed Software
Hardware Base Requirements
In order for a system to qualify for these operating system services, it must meet these hardware base requirements:
- Business or professional model line from a tier one manufacturer, e.g., Dell, Apple, Lenovo, HP, Microsoft
- 3+ years OEM warranty/support, i.e., no refurbished equipment or third-party vendor warranties
- Readily available manufacturer diagnostic tools
- Readily available hardware drivers
Other hardware may be considered on a case-by-case basis, subject to staff evaluation. Systems assembled entirely from individual parts, i.e., the motherboard / CPU / RAM / GPU / PSU / storage etc. were purchased separately, will never qualify, however.