|
|
| (3 intermediate revisions by the same user not shown) |
| Line 1: |
Line 1: |
| [[HelpDesk | UMIACS Technical Staff]] provides hardware and operating system (OS) support services for university-owned systems across its various labs and centers. No support is provided for non-university owned systems. | | [[HelpDesk | UMIACS Technical Staff]] provides hardware and operating system (OS) support services for University-owned systems across its various labs and centers. No support is provided for non-University-owned systems. |
| | |
| Systems that qualify for both sets of services, and that the responsible party chooses to have operating system support services provided for, are considered "UMIACS-supported".
| |
| | |
| Systems that only qualify for hardware services, or that the responsible party chooses not to have operating system support services provided for, are considered "self-supported". University-licensed software can still be downloaded by the user(s) of the system by going to [https://terpware.umd.edu Terpware]. '''You MUST contact us to ensure [https://itsupport.umd.edu/itsupport?id=kb_article_view&sysparm_article=KB0015939 CrowdStrike] is installed on the system after you have performed its initial setup if your system is self-supported.'''
| |
|
| |
|
| ==Hardware Services== | | ==Hardware Services== |
| Line 14: |
Line 10: |
| * [[Backups]] | | * [[Backups]] |
| * University-licensed software installation | | * University-licensed software installation |
|
| |
| ===Hardware Base Requirements===
| |
| In order for a system to qualify for these operating system services, it must meet these hardware base requirements:
| |
| * Business or professional model line from a tier one manufacturer, e.g., Dell, Apple, Lenovo, HP, Microsoft
| |
| * 3+ years OEM warranty/support, i.e., no refurbished equipment or third-party vendor warranties
| |
| * Readily available manufacturer diagnostic tools
| |
| * Readily available hardware drivers
| |
|
| |
| Other hardware may be considered on a case-by-case basis, subject to staff evaluation. Systems assembled entirely from individual parts, i.e., the motherboard / CPU / RAM / GPU / PSU / storage / etc. were purchased separately, will never qualify, however.
| |
UMIACS Technical Staff provides hardware and operating system (OS) support services for University-owned systems across its various labs and centers. No support is provided for non-University-owned systems.
Hardware Services
- In-warranty hardware diagnostic and replacement
- Hardware integration, i.e., physical installation of additional storage devices, RAM, GPUs, etc. for existing pre-assembled systems. If you are assembling a system entirely from parts initially, it is your responsibility to assemble it.
Operating System Services
- OS deployment and integration with other UMIACS Services
- Security updates
- Backups
- University-licensed software installation