Services/Support: Difference between revisions

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[[HelpDesk | UMIACS Technical Staff]] provides hardware and operating system (OS) support services for university-owned systems across its various labs and centers.  No support is provided for non-university owned systems.
[[HelpDesk | UMIACS Technical Staff]] provides hardware and operating system (OS) support services for University-owned systems across its various labs and centers.  No support is provided for non-University-owned systems.


==Hardware Services==
==Hardware Services==
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* [[Backups]]
* [[Backups]]
* University-licensed software installation
* University-licensed software installation
===Hardware Base Requirements===
In order for a system to qualify for these operating system services, it must meet these hardware base requirements:
* Business or professional model line from a tier one manufacturer, e.g., Dell, Apple, Lenovo, HP, Microsoft
* 3+ years OEM warranty/support, i.e., no refurbished equipment or third-party vendor warranties
* Readily available manufacturer diagnostic tools
* Readily available hardware drivers
Other hardware may be considered on a case-by-case basis, subject to staff evaluation.  Systems assembled entirely from individual parts, i.e., the motherboard / CPU / RAM / GPU / PSU / storage / etc. were purchased separately, will never qualify, however.

Latest revision as of 15:12, 10 April 2026

UMIACS Technical Staff provides hardware and operating system (OS) support services for University-owned systems across its various labs and centers. No support is provided for non-University-owned systems.

Hardware Services

  • In-warranty hardware diagnostic and replacement
  • Hardware integration, i.e., physical installation of additional storage devices, RAM, GPUs, etc. for existing pre-assembled systems. If you are assembling a system entirely from parts initially, it is your responsibility to assemble it.

Operating System Services

  • OS deployment and integration with other UMIACS Services
  • Security updates
  • Backups
  • University-licensed software installation
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