Services/Support

UMIACS Technical Staff provides hardware and operating system (OS) support services for university-owned systems across its various labs and centers. No support is provided for non-university owned systems.

Hardware Services

• In-warranty hardware diagnostic and replacement
• Hardware integration, i.e., physical installation of additional storage devices, RAM, GPUs, etc. for existing pre-assembled systems. If you are assembling a system entirely from parts initially, it is your responsibility to assemble it.

Operating System Services

• OS deployment and integration with other UMIACS Services
• Security updates
• Backups
• University-licensed software installation

Hardware Base Requirements

In order for a system to qualify for these operating system services, it must meet these hardware base requirements:

• Business or professional model line from a tier one manufacturer, e.g., Dell, Apple, Lenovo, HP, Microsoft
• 3+ years OEM warranty/support, i.e., no refurbished equipment or third-party vendor warranties
• Readily available manufacturer diagnostic tools
• Readily available hardware drivers

Other hardware may be considered on a case-by-case basis, subject to staff evaluation. Systems assembled entirely from individual parts, i.e., the motherboard / CPU / RAM / GPU / PSU / storage / etc. were purchased separately, will never qualify, however.