Services/Support
UMIACS Technical Staff provides hardware and operating system (OS) support services for university-owned systems across its various labs and centers. No support is provided for non-university owned systems.
Systems that qualify for both sets of services, and that the responsible party chooses to have operating system support services provided for, are considered "UMIACS-supported".
Systems that only qualify for hardware services, or that the responsible party chooses not to have operating system support services provided for, are considered "self-supported".
Hardware Services
- In-warranty hardware diagnostic and replacement
- Hardware integration, i.e., physical installation of additional storage devices, RAM, GPUs, etc. for existing pre-assembled systems. If you are assembling a system entirely from parts initially, it is your responsibility to assemble it.
Operating System Services
- OS deployment and integration with other UMIACS Services
- Security updates
- Backups
- University-licensed software installation
Hardware Base Requirements
In order for a system to qualify for these operating system services, it must meet these hardware base requirements:
- Business or professional model line from a tier one manufacturer, e.g., Dell, Apple, Lenovo, HP, Microsoft
- 3+ years OEM warranty/support, i.e., no refurbished equipment or third-party vendor warranties
- Readily available manufacturer diagnostic tools
- Readily available hardware drivers
Other hardware may be considered on a case-by-case basis, subject to staff evaluation. Systems assembled entirely from individual parts, i.e., the motherboard / CPU / RAM / GPU / PSU / storage, etc. were purchased separately, will never qualify, however.