Services/Support
UMIACS Technical Staff provides hardware and operating system (OS) support services for university-owned systems across its various labs and centers. No support is provided for non-university owned systems.
Systems that qualify for both sets of services, and that the responsible party chooses to have operating system support services provided for, are considered "UMIACS-supported".
Systems that only qualify for hardware services, or that the responsible party chooses not to have operating system support services provided for, are considered "self-supported". University-licensed software can still be downloaded by the user(s) of the system by going to Terpware. You MUST contact us to ensure CrowdStrike is installed on the system after you have performed its initial setup if your system is self-supported.
Hardware Services
- In-warranty hardware diagnostic and replacement
- Hardware integration, i.e., physical installation of additional storage devices, RAM, GPUs, etc. for existing pre-assembled systems. If you are assembling a system entirely from parts initially, it is your responsibility to assemble it.
Operating System Services
- OS deployment and integration with other UMIACS Services
- Security updates
- Backups
- University-licensed software installation
Hardware Base Requirements
In order for a system to qualify for these operating system services, it must meet these hardware base requirements:
- Business or professional model line from a tier one manufacturer, e.g., Dell, Apple, Lenovo, HP, Microsoft
- 3+ years OEM warranty/support, i.e., no refurbished equipment or third-party vendor warranties
- Readily available manufacturer diagnostic tools
- Readily available hardware drivers
Other hardware may be considered on a case-by-case basis, subject to staff evaluation. Systems assembled entirely from individual parts, i.e., the motherboard / CPU / RAM / GPU / PSU / storage / etc. were purchased separately, will never qualify, however.