Services/Support

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UMIACS Technical Staff provides hardware and operating system (OS) support services for University-owned systems across its various labs and centers. No support is provided for non-University-owned systems.

Hardware Services

  • In-warranty hardware diagnostic and replacement
  • Hardware integration, i.e., physical installation of additional storage devices, RAM, GPUs, etc. for existing pre-assembled systems. If you are assembling a system entirely from parts initially, it is your responsibility to assemble it.

Operating System Services

  • OS deployment and integration with other UMIACS Services
  • Security updates
  • Backups
  • University-licensed software installation