- WHEN**: Thursday, March 10th, 2018 9AM - 3PM
The UMIACS Request Tracker  will experience a downtime from approximately 9AM to 3PM on March 10th, 2018. We have scheduled this outage during off-peak hours to minimize user impact. During this downtime, Jira will be inaccessible by email and through the web interface. UMIACS Staff will be monitoring firstname.lastname@example.org for critical requests, however response times will be delayed during this period.
UMIACS Technical Staff will be upgrading the Request Tracker, based on Jira Software, will be upgraded to a new system based on Jira Service Desk. This update will allow us to standardize on a more stable platform for future important bug and security patches. There will be a few major functional changes outlined in our Migration wiki article , however a few notable highlights:
- Email Requests: Email to email@example.com will continue to be received by staff as normal. You may notice a different template in the response.
- JIRA Web Interface Login: Your JIRA login will now be your UMIACS username as opposed to your email address for internal users. External requests (or users submitting mail from a different address than their @umiacs.umd.edu) will no longer have accounts in Jira however can still communicate with Staff via email
- Orders: All order updates will now be sent/received through firstname.lastname@example.org. You should still continue to start orders by emailing email@example.com.